Name: Zamas Hotel
Address: Tulum, mx
Price range: from 156 USD
Rating: 9

About this hotel

What guests liked

Excellent, friendly and attentive staffPrime beachfront location with great ocean views and proximity to Sian Ka’anBeautiful, spacious bungalows and large rooms/bathroomsNice pool, restaurant and attractive garden/private beach seatingFamily-friendly accommodation with large family cottages

Could be better

Large amounts of sargassum on the beach preventing swimming and causing a foul smellPerceived poor value for money given price and level of finishIsolated but severe room defects reported (rotted wood, leaks, black marks, scorpion)Some maintenance issues (pool upkeep, aging buildings); breakfast not always included

Beachfront Paradise in Tulum National Park

Thatched Cabins with Tropical Views
Experience the charm of colorful thatched cabins overlooking lush gardens or the sea. Each cabin boasts stylish décor with rustic accents, complete with mosquito nets, fans, and a private bathroom. Relax in a hammock on your balcony and soak in the serene surroundings.

Relaxation and Excursions
Indulge in massages and beauty treatments, or book a local excursion through the hotel's 24-hour reception. Let the staff assist with arranging airport transfers for a seamless travel experience. Explore the nearby Mayan ruins of Tulum or venture to the Sian Ka’an Biosphere Reserve.

Convenience and Comfort
With an open-air restaurant, free Wi-Fi, and a prime beach location, Zamas Hotel offers the perfect blend of convenience and comfort. Your beachfront retreat awaits – book now for an unforgettable stay!

9.0 · 383 reviews

Cleanliness7.0

Multiple reviews cite unpleasant sargassum piled on the beach causing a foul smell and preventing swimming; one guest reported black marks, a leaking toilet and a scorpion in the room—overall cleanliness and beach hygiene are notable negatives.

Service10.0

Repeated praise for very friendly, attentive and helpful staff; several reviews highlight excellent service that made stays special.

Location9.8

Consistently praised: beachfront location, great ocean views and proximity to the Sian Ka’an reserve; location is a major positive despite the sargassum issue.

Room Quality9.6

Many guests describe beautiful, spacious bungalows and large bathrooms; however one detailed negative report mentions rotting wood, cracks and poor construction—overall rooms are mostly very good but with occasional serious defects.

Amenities9.2

Pool, restaurant, private beach seating and garden are noted as attractive features; a few remarks about pool maintenance and nearby abandoned cabins slightly reduce the score.

Value for Money7.2

Several guests explicitly call out poor value for the price charged (too expensive for the level of finish and services), including one guest who felt the stay was a major disappointment relative to cost.

Food and Beverage9.2

Limited direct commentary; restaurant is mentioned positively by some, though one guest noted no breakfast included for the price—overall F&B impressions are generally good but not heavily detailed.

Overall Experience10.0

Despite the recurring beach/sargassum problem and some isolated severe room issues, the majority of reviews describe a very warm, charming stay with great staff, location and rooms — net experience is highly positive for most guests.

Caroline

couple · Aug 2026

10.0

“This was one of five hotels we stayed in whilst in Mexico and it was the best! The guys on reception, Daniel & Ferna”

The amazing staff at Zamas Hotel made our stay and the gorgeous rooms.

Nothing at all.

Silvia

family_with_children · Aug 2026

8.0

“Piccolo hotel rilassante sulla spiaggia”

Bell’hotel direttamente sulla spiaggia. Camera familiare molto spaziosa e in stile rustico messicano con bei colori. Abbiamo apprezzato molto la veranda esterna con sdraio ed amache e l’affaccio sul giardino di palme, dotato di ulteriori amache: il pomeriggio la brezza dalla spiaggia creava un bel clima rilassante. Belle le parti comuni e la piccola spiaggia privata (non abbiamo potuto usufruirne a causa del sargasso in questo momento ma in altri periodi e’ sicuramente un plus dell’hotel). Staff molto cordiale e disponibile a soddisfare le nostre richieste. Ottimo rapporto qualità prezzo. Ci tornerei con piacere

Solo piccole cose. Metterei più basi di appoggio delle valigie nelle camere e ganci per appendere gli asciugamani nel bagno.

Siebe

family_with_children · Aug 2026

9.0

“Erg ontspannen plek en personeel”

Uitzicht over de zee - groot balkon - comfortabele bedden - traditionele look

xavier

family_with_children · Aug 2026

7.0

“Hôtel magnifique mais sargasses !!!”

L’hôtel est très bien, mais c’est Tulum et les sargasses le problème

Il ne faut plus aller à Tulum plus de 2 jours, il y a trop de Sargasses. C’est imbaignable. Prendre un hôtel sur la plage, c’est assez frustrant quand on ne peut pas se baigner… ça sent mauvais ++ Ça sent un peu l’hôtel qui a eu un âge d’or qui est derrière lui car les touristes fuient Tulum. J’y suis resté trois jours et si c’était à refaire, je ne ferai qu’une seule nuit… uniquement pour faire Coba et Punta Allen (même si la aussi c’est surcoté… puisqu’on arrive à une plage paradisiaque, plein de Sargasses…)

Zamas Hotel

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9.0 · 383 reviews