Frequently Asked Questions

Search for your destination, select check-in and check-out dates and the number of guests, then browse available hotels. Click a property to view room types and rates, choose a room, and complete the secure checkout. You’ll receive a confirmation email immediately after booking.

For popular leisure destinations, booking 4–8 weeks in advance typically yields the best rates. For business or last-minute trips, many hotels release discounted inventory within 48 hours of check-in. Member rates are available regardless of booking lead time.

Yes. During checkout you can enter a different guest name. The confirmation will show the guest’s name while payment and account activity stay tied to your account.

Log in and go to “My Bookings”, select the booking and click Modify or Cancel. Cancellation policies vary by hotel and rate — free-cancellation rates can be cancelled up to the deadline shown at booking with no charge.

We accept Visa, Mastercard, American Express, PayPal, and Stripe. All transactions are secured with 256-bit SSL encryption. Payments are processed in USD by default; your card issuer may apply a currency conversion fee for other currencies.

Members receive exclusive negotiated hotel rates not available on public sites, priority access to limited-inventory tours and experiences, a dedicated 24/7 concierge team, and early access to flash deals across 190+ countries.

Yes. We work directly with hotel chains and independent properties to negotiate member-only rates. If you find a lower publicly available rate within 24 hours of booking, contact support and we’ll match it.

New users can browse all hotel availability and compare member rates versus public rates without a subscription. A membership plan is required to complete checkout at member pricing.

Over 1 million hotels and accommodations in 190+ countries, from budget guesthouses to luxury five-star resorts.

Meal-plan inclusions depend on the specific hotel and rate. Each listing shows inclusions clearly on the room detail page — look for “Breakfast Included” or “All-Inclusive” tags.

Yes. Search results include filters for amenities, star rating, price range, guest rating, and cancellation policy.

All hotel prices are per room per night, including applicable taxes and fees, unless explicitly stated otherwise at checkout.

Skip-the-line tickets, private guided city tours, food and wine experiences, adventure activities, day trips, sunset cruises, cooking classes and cultural tours across hundreds of cities.

Popular experiences at top attractions sell out weeks ahead in peak season — book at least 2 weeks in advance. Last-minute availability does exist for many activities.

Terms are set by each hotel and rate type. Free-cancellation rates allow cancellation up to the deadline (typically 24–48 hours before check-in) with a full refund. Non-refundable rates are cheaper but cannot be refunded. The policy is always displayed before payment.

Refunds are processed within 3–5 business days of approval. Depending on your bank, the credit may take an additional 3–7 business days to appear.

We immediately notify you and provide equivalent alternative accommodation at no extra charge, or a full refund if no suitable alternative is available.

Click Sign Up and register with your email or continue with Google. Verify your email via the confirmation link and you’re ready to book.

Yes. We use HTTPS with TLS 1.3 for all data in transit. Payments are processed by PCI-DSS-compliant processors (Stripe and PayPal) and never stored on our servers. Passwords are hashed with bcrypt.

Hotel bookings in 190+ countries and experiences in hundreds of cities across Europe, the Americas, Asia-Pacific, the Middle East, and Africa.

Our concierge team is available 24/7 via the live chat widget, by emailing support@thetravelclub.ai, or through the Help section of your account. Members receive priority response times.