Samica
solo_traveller · Aug 2026
Proximity to cruise port
The AC qas poor and very loud. Hummed and was too noisy to sleep
Good
7,367 reviews
What guests liked
Could be better
Convenient Location
Situated just 1 mile from the Port of Miami, the hotel offers easy access to Bayside Marketplace, Bayfront Park, and the American Airlines Arena within a short walk.
Modern Amenities
Enjoy a comfortable stay with a flat-screen TV, work desk, and en suite safe in every room. Stay connected with complimentary Wi-Fi and take advantage of the 24-hour fitness centre and meeting facilities.
Culinary Delights
Indulge in Cuban and local cuisine at the Colada Cuban Grill and Cafe, offering a variety of dishes, artisan cocktails, and craft beers.
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Guests under the age of 18 can only check in with a parent or official guardian. The Resort Fee Includes: - Complimentary WiFi throughout - 1 signature alcoholic or nonalcoholic beverage per guest upon check-in - 2 16 oz bottles of of water in the guestroom - Local and long distance phone calls in the continental US and Caribbean - A tea and coffeemaker are available in each roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Multiple guests reported threadbare carpets, mattress stains, mildew smell in hallways and general issues with housekeeping; several comments asked for improved cleaning.
Numerous guests praised front desk staff by name (Mike, Akbar) as welcoming, professional and helpful; quick check-in and excellent customer service featured repeatedly.
Very strong location repeatedly mentioned — close to the cruise port, Bayside, shops, tram and event venues; many guests cited location as a primary positive.
Several reviews noted small rooms and bathrooms, hard/sunken beds, stained mattresses and dated decor; some guests were moved to different rooms and had mixed outcomes.
Lobby restaurant/bar and convenient services were mentioned positively, but multiple guests noted there is no pool and some disappointment with available facilities.
Mixed but generally favorable: comments include 'excellent price-quality ratio' and 'nice hotel, decent price' despite room shortcomings, indicating perceived good value for location.
Limited comments: onsite breakfast exists but was not always complimentary leading to a negative surprise for one guest; lobby dining/bar received some positive notes.
Overall a mixed but positive experience driven by excellent staff and prime location, tempered by cleanliness and room quality issues and occasional billing/deposit problems.
Samica
solo_traveller · Aug 2026
Proximity to cruise port
The AC qas poor and very loud. Hummed and was too noisy to sleep
Ashley
couple · Aug 2026
Our room was on the 14th floor and when we got there one of the elevators was broken so it took a long time to get to our room. When we checked out the next morning both of the elevators were broken and we had to carry our luggage and bags down 14 flights of stairs
Ashley
solo_traveller · Aug 2026
We were on the 14th floor and when we arrived one elevator was not working so it took a long time to get up to our room. When we checked out the next morning both of the elevators were broken and had to carry all of our luggage and bags down 14 flights of stairs.
Brian
family_with_children · Aug 2026
Lift not Working had to Drag 5 Big Bags down the stairs Not Good !!!