Y7590STjillianb
Couples · jul 2026
“Our new go-to NYC hotel!”
I do not often leave reviews, but we had such a wonderful experience at WestHouse Hotel, I want to walk through why. The hotel experience began days before our arrival when we received a welcome letter from Pagye Gibbs-Lake, the Senior VIP Manager. I responded to her note and the courtesy and hospitality shown from that moment forward was nothing short of stellar! Pagye not only was able to secure us a room upgrade (it was beautiful) but when we walked in, after a long travel day, there were chocolate covered strawberries, macarons and small chocolate truffles waiting under a domed plate. Further, there was a sweet welcome note from Pagye. The room was well-appointed and comfortable. There is even the coolest feature in the shower door where a mini-window allows you to turn on the showerhead without getting in first. Innovative and we loved it! In addition to all of the lovely features in the room, the Terrace area had a happy hour spread of roasted veggies, Mediterranean dips and cheeses along with spirits. Breakfast was also served in the Terrace Lounge. Beyond the hotel features, what also stood out was the kindness and friendliness of the team members. From the welcome check-in team to two gentlemen greeting us every time we walked in/out of the hotel, to Pagye coming to greet me before we left (since we arrived after shift ended the first day), we felt valued as guests and will look forward to returning to this gem of a hotel!