TRS Turquesa Hotel - Adults Only - All Inclusive

“Decepcionante”

La playa estaba llena de sargazo que incluso al pasar los días por la falta de limpieza empezó a descomponerse. Tuvimos que irnos un día en paseo en bote porque la playa estaba muy contaminada y no nos podíamos bañar en el mar. La comida me cayó muy mal, creo que deberían de prestar más atención a conservar las cadenas de frío, sobretodo en un lugar con tanto calor. El servicio sobretodo en los restaurantes fue caótico. Un día esperamos 40 minutos por un helado. No es una experiencia luxury y no deberían de venderla como tal. También hubo un Phishing, parece que vulneraron las bases de datos y nos enviaron un mensaje de Whatsapp con la información de toda nuestra estadía y un enlace de pago que era una estafa.

“Nice hotel but not 5 stars”

The pool area by block 53 was super quiet, never had to rush to get a sunbed. Members of staff walk around and bring you your drinks etc. We used the main pool once, but found it was quite loud with Americans trying to out do each other on volume. We didn’t get asked to have a tour by the timeshare people which was good. The butler service was nice but absolutely not essential. Food: Breakfast buffet was really good at Capricho, it was much better than Helios. Lunch à la carta at Helios was hit and miss - we had the 2 paellas which were delicious but the pasta dishes weren’t great. Helios service was pretty slow, we ordered drinks that never came. Dinner was delicious, we tried La Boheme, Bamboo, Kusko, Tentazione & La Paisana. The room was fine, no complaints, I do see why people say they need modernising but you aren’t in it for long each day. Air con works well & the shower was hot.

The room service is very inconsistent, despite hanging our towels up to show we would use them again, we were often given new ones. Sometimes flannels were replaced & other times not. It sometimes took until after lunch for the room to be cleaned most days. We were also approached by the maid on our last night, she knocked on the door and claimed to have cleaned our room twice each day (even though we’re sure she hadn’t) & wouldn’t leave until we gave her a tip. Food was pretty decent, there’s so much variety. However with that variety are slightly different standards. Nothing was terrible. Service in all restaurants was pretty slow however once they cleared your main plate they wanted to know what you wanted for dessert immediately & it was bought very quickly. Some of the plugs in the room didn’t work, which was just inconvenient & WiFi was terrible in the evenings - couldn’t connect to it. We complained several times & it was looked at each time but hardly improved. A big annoyance was getting a golf cart back to TRS from the sports bar/hotel near. There’s no queue/organisation as per where you need to go. We waited over 20 minutes for a buggy to take us back, several empty ones just drove right past.

el snack

senti la comida limitada y en ocasiones tuve que salir del trs a cenar en otros lugares porque no pusieron cena buffet

El personal siempre muy amable, pendientes de ayudarnos con cualquier cosa que necesitaramos, la piscina de nuestro hotel nunca estaba llena, el cuarto era amplio y nuestro quarto no estaba cerca a la piscina principal entonces nunca tuvimos problems de ruido. El Servicio a la habitación muy bueno y eficiente. La comica en general de los restaurants fue buena. Cabaret show fue maravilloso, vale la pena los $40 USD.

El Transporte en los carritos de golf como estabamos en el ultimo hotel del complejo casi no passband los carritos, nos toccata esperar más de media hora y en algunos moments nos toccata irons caminando, lo mismo pasó cuando estabamos en el primer hotel. El Restaurante de Helios que queda Sobre la playa esta muy bien ubicado, pero la comida no fue la mejor, ni las mejores opciones.