The St. Regis New York

“Perfection all around. A*****”

Love the whole service and vibe. Beautiful all around.

“Fantastic Food and Exceptional Service”

We had a wonderful lunch at The St. Regis New York on 28th July, and the whole experience was exceptional from start to finish. I visited with my friend and her toddler, and the food was absolutely delicious. What really made our lunch so memorable, though, was the incredible service. Every member of staff was warm and welcoming, and they went out of their way to make my friend’s child feel so special. A particular mention has to go to our server, Jesse, who was simply wonderful. She was incredibly kind, attentive and thoughtful, and made such a fuss of my friend’s little one, which we really appreciated. It was also lovely chatting with Jesse. She made us feel genuinely welcome and is an absolute credit to The St. Regis. Fantastic food, exceptional service and such a lovely atmosphere. We left with wonderful memories of our lunch and will definitely return the next time I’m in New York. Highly recommended!

“It is a 4 star hotel, at the most”

First, forget about the butler experience. It does not exist. We called them and they never came. The building, despite a recent renovation, is old and in poor condition. The service is indifferent. Our room was only available at 6 pm despite a pre-planned 2 pm arrival. Bathroom does not have a rain shower and bath products are from different brands, most of them unknown, no consistency. There is no liquid soap in the sink, only a cheap soap bar. Furniture is dinged. Tray tables are dirty. Breakfast croissants are stale. House car also a non-existent service, just like their butlers. Elevators make strange noises and get stuck on floors. Honestly, no way this hotel is worth more than $200 a night. Location is the only redeeming feature. Do not stay here if you are expecting luxury.

“A must stay‼️”

From check in with Erick, to working with concierge Lisa and Charlize who performed the sabrage- everyone remembered our names and went above and beyond