The St. Regis Kanai Resort, Riviera Maya

“Perfection”

Tout

Rien

Le cadre exceptionnel.

Le buffet du petit déjeuner n'était pas à la hauteur

“Excellent Stay at Kid Friendly Resort - Excited to Return”

We had an excellent trip to the St Regis Kanai with my toddler during the June quiet season - no rain, no bugs and the seaweed on the beach was manageable. The hotel was very family friendly, with staff genuinely enjoying interacting with the many children at the resort and many kids amenities available, but also felt suitable for couples trips or girls trips given the designated adults-only areas. We will definitely return. Positives: -Top tier service, especially in the F&B establishments and at the pool. The butler service was a real plus, more than I anticipated as I have not stayed at a St Regis previously. -The hotel managed to offer early check in for us which was crucial with a toddler coming off a redeye flight. On the day of check out they designated a hospitality suite post check out without me even asking, providing a space to shower and rest before our evening flight. I view this as a real asset for a beach hotel that should be more common but isn't. -We stayed in a St Regis Suite on the second floor, which had a proper solid door between the living area and sleeping area, and was great for early toddler bedtimes/naps. The room felt new and very spacious, and was good value for the rate. Negatives: -Food and beverage is overpriced and in some instances was just OK. We were disappointed by Toro, but we do get lots of good Mexican food at home. The Auberge restaurant Itzam next door had much better food. -No fridge in the room, only a "cooler". Every drink in the "cooler" was warm and unappetizing. I was concerned about storing milk for my toddler who sometimes wakes up overnight for milk. They were unable to provide a fridge when requested with concierge in advance of my stay. It was stressful not having a reliable fridge in the room to store milk overnight and having to give my baby milk that had been sitting in melted ice (water) from the delivery hours and hours before. I managed with whole milk, especially since the staff was excellent with grabbing me a cup at the bars or restaurants when open, but if you are pumping and storing breastmilk I would be concerned.

“Great family resort option”

We took two of our boys to this resort for Spring Break. We flew into Cancun and then took a car service to Riviera Maya. It's a great family oriented resort option with solid dining options, great pools, top notch service, luxurious rooms, a good beach (though the ocean isn't calm) and great options for activities outside the resort. Highlights: 1. Butler service - per other St. Regis properties, the butler service is a highlight. They were available from early morning until around 11pm, and had a rotation system. Jose was our main butler and he was excellent. I would definitely request him again. 2. Brand new luxurious resort - the resort is really new, the architecture is beautiful and the rooms well appointed. We had a ground floor room with a plunge pool, and our boys had an upstairs room with balcony. 3. Pools - there are a number of pool options. We spent most of our resort time at the large family pool. There were pool beds available as well as chairs. At times it could be crowded, so it's an important to try and reserve a place. 4. Food - we generally enjoyed the on-property food options. We had a couple of meals at Toro, the Latin American restaurant. Our boys enjoyed their steaks, and I as a vegetarian found decent options. We ate at Chaya the Italian restaurant. It was good but not great. One of our favourites was Durya, the beach restaurant. My wife and boys really enjoyed the Lobster rolls. 5. Outside activities - we found a good car service that we used multiple times to go off property. We ate in Playa del Carmen several times. We found a great taco place called Sanchez that we returned to multiple times - the tacos there were exceptional and they had great vegetarian and vegan options as well as plenty for meat eaters. We also spent a day at a water park called Xcaret Xplor that was fantastic and a major highlight of the trip. When we return we would definitely go back to Xplor and visit the other Xcaret parks.