The Ritz-Carlton Orlando, Grande Lakes

احترام الموظفين وتعاملهم

“Excellent in every way”

Excellent in every way

Excellent in every way

“Orlando Magic”

While the Ritz-Carlton Orlando mah not be the newest Ritz, the renovated rooms feel fresh and well done. The updates do a great job of modernizing the space while keeping the classic Ritz feel. What really stands out, though, is the service. The team is friendly, attentive, and genuinely makes you feel welcome from the moment you arrive. It’s a great reminder of why the Ritz-Carlton brand has such a strong reputation. I’d happily stay here again.

“Initially positive and then downhill quickly - Very poor”

Regular visitors to Orlando, usually staying at the Grand Floridian but decided to give the Ritz Carlton a try for 14 nights. Initial check-in experience - for my wife and daughters as I travel later to join them - was positive as a small issue needed resolving, and was by two very helpful ladies on the front desk. Experience since has been incredibly poor as 5pm and still not got a room and fobbed off in a very dismissive and arrogant way. Early experience is far from five star and expected much better from a chain like the Ritz Carlton. If hotel management read this, you should be ashamed to treat a mother and her daughters that way.