taniacN9736TA
Friends getaway · Jul 2026
“Service was okay, turnover was decent, food was great but the customer service at the front desk is subpar.”
My stay at The Edition was incredibly disappointing, primarily due to the lack of communication and poor customer service. Since checkout, there have been multiple discrepancies regarding the final charges for our room. My credit card initially had a hold placed on it, but even now I’m still unable to determine what my actual final charge is. Instead, I’ve seen three separate charges related to our room, with no clear explanation of what each charge represents. To make matters worse, when I called the billing department for clarification, the representative hung up on me in the middle of our conversation. I have yet to receive a callback or successfully get in touch with anyone who can resolve the issue. I’ve stayed at many hotels, and this was by far the worst customer service experience I’ve ever had. Billing issues can happen, but the complete lack of communication, transparency, and follow-up is unacceptable. I expected much better from a luxury hotel.