El londinense

Das Zimmer und die modernen Toiletten.

Omelett beim Frühstück kostet nochmal extra, obwohl man für das Frühstück schon bezahlt hat.

“Good not great.”

The location, the room, the cocktails.

This is the second time visiting, the first time was just after opening. The hotel and location is superb. There are some fantastic staff but the service is very mixed. Luxury is a feeling, I think some team members need additional training on how to provide this. Luxury doesn't need to be rude or dismissive, it can still be human, warm and friendly however I often felt the receptionist team (well some of them) tried to hard to provide luxury efficiency rather than warmth and care. There was a young man, blonde, tall with glasses who checked us in, he was fantastic. Our rooms were not ready, so we awaited the text to return and check in properly. One room received a text and we returned to reception at 4.30pm. I simply asked if the 2nd room was available and it wasn't, I asked when this might come available as we were a group of friends together, the receptionist this time was a little rude, dismissive and challenging Making me feel like I had done something wrong. It was simply a question and it was an hour and half after the declared check in time. However we got the message slightly later and checked in. Everything else was good however breakfast was not great. WE were seated on the first morning, ordered our drinks and hot food, we had to ask 5 times for our hot drinks, being told we had not ordered, despite one from our table receiving theirs. The team were really pleasant, trying hard but the restaurant lacked leadership, management and organisation. As a business owner I can spot when teams are under pressure and management are not assisting, supporting or overseeing and I personally think this was the case. Orders were going to the incorrect tables, going back to the kitchen and the returning to the table cold, this happened to us. Lots of apologies all over the floor to tables awaiting food or drink or having received the incorrect orders.

“Great location”

Location and cleanliness

Staff, not attentive to our questions (apart from the concierge) was over charged in the spa, £27 for a glass of small pineapple jucie

“מלון ברמה גבוהה במיקום מעולה”

מושלם