The Hoxton, Downtown LA

the light switch operation, and dark in the room expecially in the bathroom

“Cool Vibes”

I like the design elements of the building and rooms. Quite a creative space and interesting blend of people staying here. The bed was comfortable. A nice rain shower. $5 breakfast bags delivered to the room. Having a great breakfast restaurant downstairs. Erewhon just round the corner.

The light switches were temperamental. That was frustrating. The tap on the sink had toothpaste splash on it. The area was close to where I needed to be but it’s not super safe. The pool are looked much larger in the pictures. In reality the area was small and crowded with adults and kids.

“Overall okay, nice unique stay compared to other hotels in LA.”

Overall pretty good. Property was good, clean, location was nice but 2nd floor was quite noisy.

I’d say valet was a nightmare, elevator takes so long and only 1 elevator works. Room looked similar but I expected more for paying more.

“So disappointing and poorly staffed that I left within hours and stayed elsewhere.”

I have always been a fan of The Hoxton and regularly stay at its properties in Williamsburg, London, and Amsterdam. I appreciate the brand’s design, social atmosphere, restaurants, and lively lobby spaces, which is why I chose The Hoxton Downtown LA.

Unfortunately, this stay was so disappointing that I left after only a few hours and did not spend a single night at the hotel. I checked in around 11:30 p.m. on a Friday, and none of the hotel’s food or beverage options were open. I was told the closest food was a 10-minute walk away, which did not feel like a practical option late at night in Downtown LA. The front desk said I could order Uber Eats and that the food would be brought to my room, but I ultimately had to go downstairs to collect it myself. When I realized the order had no utensils, I called and was told they would be brought up immediately. After waiting another 15 minutes, I had to return downstairs because no one came. The hotel appeared severely understaffed, with only one front-desk employee and one security employee available. At one point, the security employee was covering reception while the front-desk employee was on a break. The valet service was equally unacceptable. At approximately 2 a.m., I requested my car so I could purchase some essentials. It took about 45 minutes, including roughly 25 minutes spent waiting outside at the curb, because one valet employee was apparently serving both The Hoxton and the neighboring hotel. At that point, I got into my car and stayed elsewhere. This property did not provide the service, comfort, convenience, or atmosphere I associate with The Hoxton brand. The combination of the location, closed amenities, inadequate staffing, and extremely slow valet service made the experience unacceptable.