Variedad de espacios y entretenimientoHabitaciones cómodas y buena infraestructura/piscinasAmbiente familiarBuenas vistas y algunos comentarios positivos sobre la comida
Cosa si può migliorare
Mala atención al cliente: solicitudes ignoradas, falta de ayuda con equipajeComidas y tragos de baja calidad en varias opinionesMala conservación de piscinas y falta de limpieza/ mantenimientoProblemas con reservas de restaurantes y cargos por no presentarseFalta de sombra/parasoles en playa/piscina y horarios limitados de baresRestricciones de acceso a taxis/Ubers en la entrada
Lussuoso Resort con Intrattenimento Tutto Compreso
Viste Spettacolari Goditi viste mozzafiato sui giardini o sul mare da ogni camera, dotata di comfort moderni per il tuo benessere.
Cucina Gourmet e Vita Notturna Vibrante Delizia il palato con una varietà di prelibatezze culinarie in 8 ristoranti e 9 bar, che offrono tutto, dalla cucina messicana al sushi. Dopo cena, goditi spettacoli dal vivo, festival musicali e rilassati nella discoteca.
Attività e Servizi Senza Fine Dal centro benessere e campi da tennis alla piscina all'aperto e spiaggia privata, c'è qualcosa per tutti. Lascia che il nostro staff poliglotta ti assista nella pianificazione di escursioni e renda il tuo soggiorno indimenticabile.
Prenota ora per vivere l'apice del lusso e dell'intrattenimento al Grand Oasis Cancun!
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Servizi
Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Posizione
Camere disponibili
Seleziona le tue date
Scegli le date di check-in e check-out per vedere le camere disponibili e le tariffe in tempo reale.
Informazioni utili
Check-in dalle 03:00 PM Check-out entro le 12:00 PM
Siete pregati di comunicare in anticipo a Grand Oasis Cancun - All Inclusive l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione.
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.
In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene.
I servizi di ristorazione e somministrazione di bevande in questa struttura potrebbero essere limitati o sospesi a causa del Coronavirus (COVID-19).
A causa del Coronavirus (COVID-19) questa struttura sta adottando misure per proteggere la salute degli ospiti e dello staff. Pertanto, alcuni servizi potrebbero essere ridotti o non disponibili, così come le dotazioni.
A causa del Coronavirus (COVID-19) questa struttura ha ridotto gli orari di servizio e reception.
La spa e la palestra di questa struttura non sono fruibili a causa del Coronavirus (COVID-19).
One child free 0-12 years old in low seasons. To make valid this promotion, add the children information and age, into the reservation. Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.
Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.)
A deposit may be required at the property.
6.4 · 5617 recensioni
Cleanliness4.5
Several guests report poor pool maintenance and 'dense'/unclean pool water; cleanliness around pools is a notable negative.
Service5.0
Mixed but leaning negative: guests mention lack of attention for anniversary requests, no help with luggage, unresponsive reservation chat and poor frontline assistance.
Location9.0
Positive comments about views, beach and general setting; some access issues (taxi/Uber restrictions) but overall location and scenery are strengths.
Room Quality8.0
Guests praise the room comfort and hotel infrastructure; rooms and pools are highlighted as positives in multiple reviews.
Amenities5.5
Variety of venues available is noted positively, but practical amenities are lacking (no umbrellas/shade, limited bar/club hours, missing basic items like toothbrush when requested).
Value for Money6.7
Mixed perception: some enjoyed past experiences but current closures/extra charges (e.g., for missed restaurant reservations) and service gaps reduce perceived value.
Food and Beverage4.5
Several reports of poor buffet quality and bad cocktails, though a few guests praised specific meals; overall F&B sentiment is negative.
Overall Experience8.0
Overall mixed but with meaningful positives (family atmosphere, infrastructure, views) tempered by service, F&B and pool cleanliness issues; guests feel the experience has declined compared to earlier visits.
Vicky Jinneth
extended_group · ago 2026
1.0
“Ruidoso y fuman marihuana en las piscinas , pésima comida 🥘”
Es un lugar muy ruidoso , la comida es de mala calidad
También habían personas fumando marihuana en las piscinas , estaba con mi abuela y que pésima experiencia
Kattie
family_with_children · ago 2026
3.0
“I will not go back to this resort.”
The property was well maintained and easily accessible.
Our room was hot the entire time. The staff that we checked in with was very rude.
Samantha
family_with_children · ago 2026
6.0
“Ero stata 10 anni fa ed era bellissimo, non ci tornerei più”
Posizione
Metà ristoranti chiusi
Spiaggia inutilizzabile
Niente servizio cameriere sulle piscine e spiaggia
Stanza piccolissima per 4 persone
Laura
couple · ago 2026
5.0
“Ojalá que si fuera un todo incluido que pudieras entrar sin que te cobren a otros restoranes definitivamente no iría más”
Los pavos reales , tenía bonitas instalaciones pero . Sigo más abajo
No me gustó que uno andaba como tonto entrando a espacios que te decían en casi todos que no podías ingresar si no tenías pulsera negra cosa que si bien era todo incluido pero todos los días era la misma comida ya aburría menos mal que estuve igual no mucho que pena porque el lugar era bien enorme y bonito solo que le faltaba un poquito de manito de gato sobre todo a las piscinas de adultos estaban con mucho hongo .
Además ibas ingresando y te decían no está cerrado , y no con muy buena actitud algunas personas no todas . Como que trabajan enojados .
Habían dos anfitrionas una rubíecita muy amable que nos recibieron . Alfinal andábamos asustados no sabíamos si pedir algo o no ya que andaban medios enojados no daban solución te decían cerrado , y no te decían puedes ingresar por el otro lado , si no nos avisa otra persona no entramos nomas quedamos sin desayuno .