Das Fives Downtown Hotel & Residences, Curio Collection by Hilton

“Great spot in the center of it all”

We stayed in a 2 bedroom suite, which was wonderful for our family of 4 (with 2 pre-teen girls). Both bedrooms had their own bathroom and separate patios. The primary room had a kitchen, table, and couch, with sliding doors between the kitchen/dining room/living room area and the bedroom, as well as between the bedroom and the bathroom. Though we had a 2-bedroom suite with 4 people, we only received 2 breakfasts daily, which was unfortunate and odd. But the food was delicious, and we appreciated the mix of fruit, cereal, pastries, and Mexican dishes. This hotel is on 10th and 2nd, so it is 1 block away from 5th Avenue (Quinta Avenida). This makes it very central to the Parque de Fundadores, restaurants, and shops but also very loud most nights. You can see the ocean and Cozumel, but there are a number of building that obscure the view. The middle of the hotel building is open, which is very neat but humid in the summer time! You can feed the family of turtles in the courtyard pond. The rooftop pool is nice, but the wood decking is coming apart in many places. The staff was kind and helpful.

“Outstanding location and great infinity pool”

We stayed here for 10 nights. A modern property with spacious rooms. Amazing location, a couple of minutes walk from the beach and the 5th avenue with so many shops and restaurants. The view from the infinity pool on the rooftop is great, but there aren’t many sunbeds and they’re not exclusive to hotel guests. However, the door to access the pool is locked, so no one can reserve them, which we found great. Although we did notice the staff would reserve some for “special” guests… The food and drinks are pricey, so we didn’t order much. The breakfast was lovely. A good bit of variety. More cold food/fruit/vegetables than hot breakfast items. Towards the end of the holiday, it felt a bit too repetitive as only a few items changed daily. The staff were overall pleasant, but quite greedy for tips we found. I would recommens this hotel for its central location and rooftop pool, but it’s not very good value for money. We would have spent less money if we had stayed in a 4/5* all inclusive hotel in Playacar.

Location, quiet area, pool.

Front desk not so welcoming, surprise extra charges, check in too long, all pricey including drinks, not the best food for breakfast.

“Não me hospedaria novamente.”

O quarto é espaçoso e próximo da quinta avenida e de onde saem os ferrys.

A limpeza não era muito bem feita, o colchão e os travesseiros estão velhos e extremamente desconfortáveis. O café da manhã com pouca variedade, sempre as mesmas opçoes e de má qualidade. Não tem um bom isolamento acústico no quarto e na rua ao lado sempre tem locais com música muito alta até quase 3 da manhã, impossível de dormir com o barulho que não diminui mesmo com as janelas e portas fechadas. Na chegada foi cobrado um depósito de 4000 pesos mexicanos (taxa que não estava informada no site) no cartão de crédito, que nos informaram que seria devolvido em até três dias após o check out, mas já passou uma semana e esse valor ainda não foi estornado no cartão de crédito.