Name: The Dilly
Address: London, gb
Price range: from 357 USD
Rating: 9

Good to know

Check-in from 03:00 PM Check-out until 12:00 PM

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorisation form that will be sent by the property. If you plan to bring your pet with you, please note that a GBP 35 cleaning fee will be applied. Children under 18 years of age are not permitted in the swimming pool unless supervised by a parent or guardian aged 18 or over. Children under 18 years of age, supervised by parents or guardians aged 18 or over can access the swimming pool from Monday to Friday between 07:00 and 21:30 and on weekends from 08:00 to 20:00. Please note that Madhu's Restaurant will be closed from January to June. As we approach our 120th year, The Dilly are delighted to announce the beginning of an extensive renovation programme that will restore our hotel as one of Piccadilly’s most iconic landmarks. From May, our new entrance and lobby will reopen, signalling the start of our detailed bedroom refurbishment. The Dilly appreciate your cooperation and understanding whilst we undergo this exciting transformation. We're thrilled to announce that Madhus of Mayfair will reopen on June 4th, with a stunning transformation of the restaurant and bar, making it one of the most prestigious dining rooms in all of London.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Internet

WiFi is available in all areas and is free of charge.

Parking

No parking available.

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children from 3 years old to 12 years old stay for £100 per person per stay when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Jeffrey

couple · Jul 2026

10.0

“wonderful”

excellent

none

Chloe

family_with_children · Jul 2026

5.0

Service was bad. Couldn’t check in one of the rooms till 4.30pm despite being told early morning it would be 12 and then later being told check in isn’t until 3 so wouldn’t be till then which is fair but to then wait till 4.30. Rooms were not serviced until 9pm at night. Air conditioning wasn’t working and door handle in bathroom Broken had to be asked multiple times to get a solution.

Sharon

couple · Jul 2026

10.0

“Would definitely return and recommend to others”

Excellent location, clean and friendly staff

Raif

family_with_children · Jul 2026

9.0

“Family Reunion”

Location is one of the best, if you want to be in the center of the shopping and the theatres. Hotel Lobby has been renovated and it looks very nice. I don't usually mention staff by name, but Duty Manager Mr. Abdul-Hameed Khaliqi completely turned our stay around. We spent a miserable first night in a hot room with no AC, and the night staff did nothing to help. The next morning, Mr. Khaliqi took charge. He made sure our new room was perfectly cooled before we moved. To make up for the bad experience, he also gave us a £200 rebate and a complimentary breakfast. I highly appreciate his efforts, and his excellent service is the only reason I'm writing this instead of a terrible review.

The night manager was terrible when we complained about the room's cooling. Instead of finding a solution, he actually argued with us and said, "What can I do, it's hot." This level of unprofessionalism is shocking and completely unacceptable for a 5-star hotel. The guest rooms and bathrooms are outdated and definitely need an upgrade. However, it appears the hotel has already begun addressing this through a phased renovation program.

The Dilly

About this hotel

Facilities

Location

Available rooms

Good to know

9.0 · 18,068 reviews