Ashleigh
friends · Oct 2025
This was my second time staying here! I really like it, always clean, convenient. parking was a bit difficult but once we figured it out it was great. You must insert coins after you enter the license plate.
Very Good
85 reviews
What guests liked
Could be better
Luxurious Amenities
Indulge in onsite body treatments and enjoy the stunning views from the rooftop terrace and garden.
Relaxation Options
Unwind with a drink at the bar/lounge or poolside bar, and take advantage of the 24-hour front desk and multilingual staff.
Modern Comfort
Stay connected with complimentary wireless internet and Smart televisions in the 13 air-conditioned rooms. Conveniently located near Playa del Carmen Main Beach and Quinta Avenida.
To experience luxury and relaxation in the heart of Playa del Carmen, book your stay at Singular Joy Vacation Rentals now!
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• 24-hour pool access • Reservations are required for spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation. • The property is professionally cleaned. • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.
The room smelled and the sheets were dirty.
The staff was always helpful and kind.
The location was perfect to go shopping, eating, and nightlife.
Room had broken TVs, a clogged toilet, and did not have a deadbolt lock.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Overall enjoyed the stay despite major issues.
Ashleigh
friends · Oct 2025
This was my second time staying here! I really like it, always clean, convenient. parking was a bit difficult but once we figured it out it was great. You must insert coins after you enter the license plate.
Alfredo Manuel
Sep 2025
“Casi excelente”
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
Christine
family_with_children · Aug 2025
The roof is beautiful. Everything else is terrible. It was a stay for my husbands birthday and they were informed ahead of time. Not only did they not do anything special (promised) they gave us a room with 2 broken TVs and a clogged toilet. The air conditioning sounds like a Jetpack taking off when it turns on every 10 minutes. The room smelled and the sheets were dirty. They claimed they were be a twin bed in the room but it was a futon with broken legs. There were weird cleaning supplies and cords in the cupboards. But the worst part of all was that the room did not have a deadbolt lock which seemed suspicious.at 11pm someone fully ENTERED the room with my daughter laying on the couch inches away. My husband jumped up and yelled for them to leave immediately. I was already asleep and would not have heard it over the extremely loud ac with he didn’t get up. No one had apologized and Expedia still had not rectified the matter 3 days later! No explanation given for them entering with a DO NOT DISTURB SIGN ON THE DOOR! We would never stay here again.
Morgan
friends · Aug 2025
The staff was always helpful and kind. The location was perfect to go shopping, go out to eat, drinking, dancing and catch a taxi.