Sheraton Tribeca New York Hotel

“Awful.”

Not much

Staff were terrible - ignored you most of time. Tried to use the bathroom when checking in and were told not possible until we received our room keys - waited an hour to check in due to not enough staff on reception

“Un très bon hôtel”

L’accueil et la superficie des chambres et la proximité du métro

Portes des chambres un peu bruyantes

“Disrespect, rude, and they dont do anything!!!”

nothing

This was genuinely one of the worst hotel service experiences I have ever had. The customer service was absolutely unacceptable, extremely unprofessional, and honestly shocking for a hotel that expects paying guests to accept this level of treatment. Almost every basic request required multiple calls, excessive waiting, or eventually handling the situation myself because the staff simply did not provide the assistance requested. Housekeeping was a complete failure. At approximately 2:30 PM, I requested that my room be cleaned and was clearly told that housekeeping had been notified. I returned to the hotel at around 5:00 PM, nearly THREE HOURS later, only to discover that absolutely nothing had been done. The room had not been cleaned, nobody had followed up, and nobody seemed concerned that the request had simply been ignored. I literally had to walk around the floor myself, find a housekeeping employee, and personally ask her to clean my room. It is ridiculous that a paying guest has to go searching through the hotel for staff just to receive basic housekeeping service. What was even more disturbing was the complete lack of assistance regarding my son’s medication. I needed an ice pack placed in a freezer so that his medication could remain properly cooled while we traveled. I specifically explained that this was for MEDICATION, yet the staff were still unhelpful and unwilling to cooperate with such a simple and important request. I was not asking for a luxury or special treatment. I was asking for basic assistance involving medication. The lack of concern, effort, and basic human consideration shown in this situation was extremely disappointing. The luggage situation was another complete disaster. I called the hotel FOUR TIMES asking for someone to come to our room and assist us with our luggage. FOUR separate calls. We waited and waited, yet nobody came.

Loved the layout and rooms