Jose
solo_traveller · Jul 2026
La atención del personal buena
Que dejan una cafetera con la bolsa de café vencida ( como para no utilizarla)
Very Good
221 reviews
Av. 1 Norte entre 24 y 26, Playa del Carmen
What guests liked
Could be better
Luxurious Amenities
Santuario Playa boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar.
Convenient Location
Situated just a short distance from key landmarks such as ADO International Bus Station and Playa del Carmen Maritime Terminal, Santuario Playa offers a convenient location for guests to explore the area.
Modern Comfort
Each guest room at Santuario Playa is thoughtfully designed with modern comforts such as air conditioning, flat-screen TVs, and free WiFi, ensuring a comfortable stay for all visitors.
Experience the epitome of luxury and convenience at Santuario Playa. Book now for an unforgettable stay!
A deposit may be required at the property.
Jose
solo_traveller · Jul 2026
La atención del personal buena
Que dejan una cafetera con la bolsa de café vencida ( como para no utilizarla)
Guven
couple · Jul 2026
Hiçbirşeyi fotoğraflarla alakası yok ve personel çok kaba resepsiyon da duran NERİ dil bilmiyor söylediğimizi anlamıyor.
Tam bir hayal kırıklığı. Sinekler vadisi gibi heryerde sinek bokları var duvarlar sinek boklarıyla dolu odalar pislik içinde sinekler sürekli sizi ısırıyor ve çözüm sıfır klima kötü. Eşim hamile dedim 2 saat erken giriş yapabilir miyiz dedim. Malesef bizden para aldılar zorundaydık eşim hamile olduğu için parayı vermek zorunda kaldık patron a sordu NERI Yardımcı olmadı sineklerden eşim yatamadı ve orda kalamadık 1 saat sonra otelden ayrılmak zorunda kaldık. Çünkü pislik içindeydi havlular herşey çok pisti. Ve bizden aldıkları erken giriş parasını istedim kalamayacağımızı söyleyip Malesef vermediler. Eşim hamileydi. Tüm çalışanlar patron dahil hepsi kaba hiç yardımcı olmuyor kimse asla inanmayın. Sinekler vadisi sinek boklarıyla dolu hotel fotoğraflara aldanmayın.
elliemaym_13
Family · May 2026
“To say horrible is kind”
Not anything like the photos. Go somewhere else. This was a time share swap out, we were told it was a boutique hotel. Translation dump. Upon arrival I thought I was in the wrong place because the main entrance is next to a porn shop. Wrong. The front desk told us 50$ for an early check in, it was 30 min and the room was ready. The promised breakfast was taken away from us I don’t know why. The quaint pool is about the size of 3 king sized beds and very shallow. It is shared with the bar next door and anyone can go in it. One small threadbare towel is provided per person. Locals take their young children there. AC barely works in the bedroom. Shower head is so bad it gets everything in the area wet except you. The drains backed up and onto the floor after a 5 min shower attempt. Furniture is old and beat The rooms aren’t clean either. I’ve been to nicer Motel 6’s in New Jersey, for a fraction of the price.
marina
solo_traveller · Apr 2026
El personal molt esquerp i gens amable. No ajudaven, al contrari, posaven pegues. L'esmorzar estava inclòs, doncs només incloïa cafè o tè, i no ens volien donar ni un got de llet pels nens, vam haver de discutir-hi... A més l'allotjament ple de mosquits a tot arreu, a les habitacions exagerat.