Santiago de Alfama - Albergo di charme

“Beautiful hotel”

Beautiful hotel with charm and luxury. Friendly and helpful staff. In a historic and interesting area. Can highly recommend for your Lisbon stay

“Wonderful boutique hotel”

This hotel is very attractive and cozy. The public and private areas were clean. All of the staff with whom we interacted spoke English well and some even fluently. We enjoyed our bar visit; I loved the Cherry Cherry Cherry cocktail. Our breakfast was very good too. We were there for only one night; the location allowed us to do some touring before we boarded our cruise ship.

“The Best!”

We absolutely loved our 2 night stay at the hotel! Clean, clean, clean! Beyond premium location in the heart of Alfama. Audrey’s restaurant was excellent with high quality fresh and delicious food.. the servers were outstanding( shout out to Helen and Daniel). Best value for Lisbon

“Very Underwhelming for the Cost”

Booked this hotel based on the stellar reviews & the charming photos. I’ve stayed in countless hotels, and many 5 star hotels across the world. This is by *no* means a 5 star hotel experience. More appropriately labeled a 3 star hotel. Our room had one tiny window with natural light, bathroom not pleasantly lit with no natural light, shower was on and off hot/cold, 2 sinks right next to one another with literally zero counter space. We used one sink to just hold our toiletries literally in the sink because there’s nowhere to put them. The bed was hard and uncomfortable with a lump down the middle. There was a tiny old tv in the room, no art on the walls just 2 old nails or screws where art may have been? The light in the hall of the room flickered constantly when on. No amenities to speak of really. Upon arrival, there is a lobby area but no staff greeting you there nor at the front of the building. You have to go down into a separate area where someone is sitting behind a desk. This is not some huge deal or inconvenience, but certainly not a high end experience. The staff we encountered were pleasant, but the service here is not on par with 4 or 5 star hotels. Very overpriced for what you get & I am truly confused by the high reviews. Disappointing experience. We left a day early, ate the cost of the third night, and went elsewhere.