Rubens At The Palace

Everything! All of the staff are exceptional!!!

Nothing

“Luxurious hotel perfectly located for a traditional visit to London”

The Ruben’s was in a perfect location for visits to the palace, Petrus, the theatres and Iconic London such as Burlington Arcade, the Ritz, Fortnum’s etc. The room was compact but immaculate with great facilities and as quiet as the countryside. The surroundings were a delight and a coffee before setting out on our day in such plush surroundings was a tonic. The staff were attentive and everywhere was maintained to an exceptional standard.

We were misled into believing that our room might be ready to change before we set out and then had to change in a disabled toilet which as state of the art as it was had just been used by one of the staff. Following which I was bashed into because the staff member didn’t see me as they pushed a door open into the corridor where I was standing; and being brought my hot breakfast before I had finished my cereals and the staff member clearing away my side plate to make room and then not returning it so I could enjoy my toast on a clean plate. I may sound like I am being pedantic but given the cost of the hotel, I do expect the standards of service to be commensurate with the price.

“Perfecta elección”

La excelente ubicación y el trato tan increíble por parte de todo el personal, desde los que te ayudan con las maletas desde que llegas hasta el último de los recepcionistas o camareros. Se esfuerzan de verdad porque no te falte de nada. Con mis hijas fueron increíblemente amables.

Quizá, las almohadas, eran demasiado blandas.

“Good but not great”

Very polite staff. Decor was nice. Location great.

For the price I have stayed in better hotels. The breakfast was freshly cooked only the sausage was starting to turn and had a strange taste.