Name: Royal Pedregal
Address: Mexico City, mx
Price range: from 132 USD
Rating: 8.8

About this hotel

What guests liked

Friendly staffGood locationClean rooms

Could be better

Inconsistent serviceNeed for room upgradesBilling issues

Modern Amenities and Facilities
Located within driving distance of the World Trade Center, the Royal Pedregal hotel in Mexico City offers a range of modern amenities, including wireless internet access, in-room coffeemakers, and 24-hour room service. Guests can enjoy the convenience of a business center, an outdoor pool, and an exclusive indoor pool for adults, as well as an on-site barbershop.

Concierge Services and Nearby Attractions
The hotel provides on-site concierge services to assist guests in arranging tours and excursions in the surrounding area. With Downtown Mexico City nearby, guests can explore the vibrant nightlife, local restaurants, and shopping centers, ensuring a memorable stay filled with entertainment and cultural experiences.

Dining Options
Indulge in delicious meals at the Primavera Restaurant, offering breakfast, lunch, and dinner on-site, or savor Basque cuisine at the Tezka restaurant for lunch and dinner. With a variety of dining options available, guests can enjoy a culinary journey without leaving the hotel premises.

Experience luxury and convenience at the Royal Pedregal hotel - book your stay now for an unforgettable Mexico City getaway.

8.8 · 602 reviews

Cleanliness8.5

General cleanliness was rated positively but concerns about maintenance were mentioned.

Service9.0

Good service from cleaning staff, but inconsistent reception experience reported.

Location9.3

Location praised in multiple reviews.

Room Quality8.5

Room quality varies; some upgrades needed as reported.

Amenities9.0

Amenities like coffee and workspace appreciated, but some items missing.

Value for Money8.5

Perceived as good value, but minor issues criticized.

Food and Beverage9.0

Food options available but some service aspects noted as lacking.

Overall Experience9.0

Overall experience fairly positive despite some significant complaints.

Liza

solo_traveller · Aug 2026

10.0

“Excellent”

Excelent

Excelente

Suyapa

family_with_children · Aug 2026

9.0

“Great place to stay, they need to work on serivice etiquette.”

the room was spacious and had a section for work, for sitting and eating and for all of it. A nice clean tub with bubbles, and very clean and firm beds. Room service is 24 hours! very cool. Located very near amazing places to eat and visit, though not the Zocalo oe center of town. the breakfast bar is amazing and delish open until noon. They are not that nice to Latinas--and think they did not treat as well as they treat white/gringos there.

The heated pool was not operational and we let the front know they did not have the power to fix it, or do something about it, we had to tell spa people. That was so weird. Also we accidentally broke a glass during food delivery, before drinking anything, and the server said he could not replace it because he would have to pay for it, he did not care to let people know that we did not even consume it. I was disappointed at the service and think if we were white/gringos he would have replaced it, but because we spoke Spanish and are Latinos they were not that nice.

Gabriel

solo_traveller · Aug 2026

7.0

“Estadía no tan placentera”

El personal siempre dispuesto a colaborar, sin embargo, no hubo respuestas favorables para la estadía.

Las instalaciones en la habitación dejan mucho que desear, si gustas hospedarte, lleva contigo una caja de herramientas, te sacará de apuros. Sin embargo, las instalaciones tiene de todo para poder tener una mejor estadía. Eso esperaría en una próxima visita.

Manuel E.

solo_traveller · Aug 2026

9.0

“Buen hotel”

Muuy amplio y cómodo. Limpio

Viejo, se nota ya muy viejo, gran servicio y atención de su personal

Royal Pedregal

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8.8 · 602 reviews