Natália
couple · Jul 2026
“Esperava funcionários mais cordiais…”
Conforto
Equipe rude, insatisfeita ao atender as solicitações. Sugiro um melhor treinamento.
Very Good
1,549 reviews
What guests liked
Could be better
Luxurious Accommodation: Enjoy air-conditioned rooms with modern amenities such as a flat-screen TV, minibar, and private terrace.
Family-Friendly Activities: Keep the kids entertained with a children's playground, kids' club, and evening entertainment.
Beachside Paradise: Relax on the private beach area, indulge in water sports, or unwind at the outdoor swimming pool.
Book your stay at Riu Palace Costa Mujeres - All Inclusive for an unforgettable Cancún getaway.
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When booking 5 rooms or more, different policies and additional supplements may apply. Other charges can apply at the destination. - In the event of an early departure, the property will charge you the full amount for your stay. The Environmental Sanitation Tax is to be paid at the front desk in Mexican pesos, at a rate of $35.19MXN person per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
Issues mentioned with dirty tables and a cockroach sighting in the buffet.
The staff was generally friendly and provided good service, although there were some complaints about table management.
Beautiful location near the beach and secure property.
Room quality was good, but some issues with pool depth were noted.
The hotel facilities including the beach and pools received positive feedback.
Some guests found the hotel pricy, especially for transportation.
Food was described as unimpressive overall, with issues in buffet management.
General feedback is positive with some notable flaws.
Natália
couple · Jul 2026
“Esperava funcionários mais cordiais…”
Conforto
Equipe rude, insatisfeita ao atender as solicitações. Sugiro um melhor treinamento.
Indira
solo_traveller · Jul 2026
Абсолютно все!!!
Lohde
family_with_children · Jul 2026
“Pasamos muy bien y volveríamos a ir. Voy a considerar esta cadena Riu para futuros viajes.”
Todo me pareció excelente. La calidad de las comidas fue de 9 puntos sobre 10. Las actividades que ofrecen son muy buenas. Los dormitorios están bien equipados, la ducha del baño es muy buena. El servicio es bueno.
El gimnasio era muy chico y no ofrecía casi nada. Se ve que la mayoría de la gente que va a un hotel all inclusive piensa más en comer, que en hacer ejercicio. Para ir al sauna obligaban a agendarse. Aún no habiendo nadie no admitían a alguien si no se había anotado.
Stephanie
couple · Jul 2026
“amazing stay! will return”
always clean. very nice resort
wish they had more music playing during the day by the pool but otherwise great! would visit again and would recommend