Renaissance Las Vegas Hotel

“Bonvoy betrayal”

Stayed at the Renaissance Las Vegas on an airline-paid room. The hotel was clean and quiet, and the air conditioning worked well. Unfortunately, the experience was undermined by several issues. They don’t use fitted sheets—just a flat sheet tucked in—which feels cheap and annoying. The toilet also wouldn’t completely flush. The restaurant is expensive for what it is. The biggest frustration by far was their refusal to recognize my Bonvoy Platinum status simply because the company booked the room. I maintain Platinum status myself through my own stays and spending, yet the hotel treated that as irrelevant and wouldn’t extend even basic elite benefits. They were too cheap to let a Platinum member access the lounge for something as simple as a plate of eggs and coffee in the morning. To make matters worse, I specifically added my credit card to the room so I could earn points on any purchases charged to it. The next morning the coffee shop told me they were unable to charge anything to my room. Between the status denial and the inability to post charges for points, it left me seriously questioning the actual value of my Bonvoy account. Clean and quiet place to sleep, but the way they handled elite recognition and basic account benefits overshadowed everything else.

“Worst.Experience.Ever”

I’m a Marriott Titanium Elite member and have stayed countless nights at Marriott-branded properties over the years without a single issue like this. To be treated this way at a Marriott property, after that level of loyalty and spend, was genuinely disappointing and not what I’ve come to expect from the brand. If you travel with a humidifier, CPAP machine, or any device that produces vapor, be aware this hotel’s smoking-detection system may flag it, and getting the charge reversed requires persistence. Beautiful property, but this billing practice left a bad taste.

“Close to the Sphere”

An ideal place to stay if you want to see a show at the Sphere! You'd need to walk a little bit, but this hotel is more affordable than some hotels on the Strip. Just keep in mind that the surrounding area can be somewhat sketchy at night. The rooms are nice and I had no issues during my stay.

“Quality of stay”

I have been to this hotel a few times both for work and pleasure and everything was nice. However, this last trip was a pleasure trip to visit some friends from out of state that flew into Vegas. I chose this hotel again because I did have a good experience before but this time was not good. Let me start off with the entrance to the hotel from the parking structure. Once we got off the elevator and into the lobby, it smelt like sewer and that smell never left throughout our stay. Onto the room, once in the room it looked and smelt nice. Went to use the restroom and the toilet water would not flush when you push the handle down, you had to hold the handle down and try to get lucky that the water in the bowl would go down. Needless to say it takes about 4-5 flushes for this to work. So when the cleaning crew comes in after guest leave to prepare the room for the next guest, shouldn’t they report this major issue??? I’m sure they flush the toilet to clean it….I didn’t report the issue of the toilet because, ONE, the cleaning crew should’ve and TWO, I didn’t want to be bothered by repairs being made on my time! I should be able to go into my room without having these issues to worry about because I am on vacation, the property needs to look at their maintenance and operations. Now for the toilet paper…..for the price you pay for the room, you would think to have a better toilet paper that isn’t like sandpaper. Now for the refrigerator, it was in the cabinet under the TV and again the cabinet door was broken and hanging down. Now for the coffee maker…..again, for the price you pay for the rooms, you would think to have a nice coffee maker and a nice coffee area to make coffee, needs to be updated and upgraded. I’m sure they do this so you spend more money down in the lobby at the coffee shop….. So onto the parking stucture. The hotel opens the parking to anyone who will pay for parking. That is horrible for the paying guest of the hotel, good luck finding a descent parking. Overall the hotel is a nice hotel and has huge potential, but the quality of the stay is not the greatest for the prices. I believe there should be equal quality to all rooms and guests regardless. I’m not sure if I will return?…