Renaissance Las Vegas Hotel

“Big downgrade in food available.”

I've been coming to this hotel for years for trade shows and the recent changes to the food situation at the hotel are terrible. Where there used to be a bar, with a bar menu, and mediocre steak house, there is now only the new version of the mediocre Italian steak house. So if you want to get something simple for room service for dinner, you have to order a $40 plate of pasta. It is not possible to order a sandwich or a burger, only rip-off price sub-par Italian food. The breakfast was less of a downgrade but after getting inedible bacon one day and inedible sausage the next, I have learned that as long as you don't order any meat, the breakfast is ok, but again, a rip off at $30 for one person. It's a bummer that the urge to extract all money possible from customers at each step of their visit has extended to this hotel, because it was a solid, reliable choice for years. It still is, provided you plan to eat elsewhere most of the time. Note - I am not giving the restaurant a bad review because this is a failure in management to force customers to only have one option in a decent sized hotel. Wait staff is all great, they are not the problem at all. 10/10 for the staff.

“We stayed a total of 5 nights. The first 3 days were good. The hotel amenities were good, lobby looks great, the rooms h”

“Poor service, dated/low-end rooms, and plumbing/sanitary issues.”

I’m lifetime platinum elite so I’ve given my staff instructions to book Bonvoy properties wherever I go - in this case though, I recommend going elsewhere if you have any expectation of the Renaissance experience. I just checked in for 4 nights - and even though I want to be close to convention center - I would likely move to one of the other hotels tomorrow. Service is terrible and rooms/bathrooms feel like a 3 star residence inn (if that). Key points: Checked in late night and got the room on executive floor. Went to my room and noticed some sewer/hydrogen sulfide smell. Found dirty water collected in the sink and a very strong smell. Drain wasn’t working either so I couldn’t get rid of the water. I’m not easily grossed out but this was a bit much - AND I had to touch the water to try and unplug the drain. (BTW, my colleague in the other room also had water collected in her sink). Went down to front desk to the completely cold and unsympathetic front agent “Lex” (she had NO interest in what I had to say .. just wanted me off the desk) - same one who had checked me in. She said she can call engg team and we can wait for them to fix. I requested to be moved given that it was late night AND because I was grossed out. She disappeared in the back - likely to talk to the shift manger - and came back telling me they don’t have any kings available so I’m being moved to a room with doubles. Not great, but I took it and then noticed I’m not on the executive floor (main issue being that I can’t quickly walk over to the exec lounge). I expressed my disappointment (still very politely) and got a complete stone faced response - kept repeating “we’re sold out”. The property is dated (bathrooms literally have stains in both the rooms I saw), there appear to be sanitation / plumbing issues, and the service (particularly the bed side manner) is one of the worst I’ve seen. Maybe it’s a night shift but I won’t stay here. It’s the attitude that got me the most.

“Nice location and decently comfortable.”

Nice and quiet, a little off the strip but close to the monorail station making it easily accessible to the strip! Room was decently comfortable. I loved that there was a shower AND separate tub to do soaks. Staff was very friendly.

My toilet’s flush pressure was poor and the soap holders in the shower was connected to the wall with adhesive. It came crashing off the wall randomly in the middle of the night waking me up.