Excellent
134 reviews
What guests liked
Could be better
Luxurious Amenities
Feel at home in our guestrooms featuring premium amenities like iPod docking stations and designer toiletries. Enjoy flat-screen TVs and complimentary Wi-Fi to stay entertained and connected throughout your stay.
Dining and Recreation
Indulge in a buffet breakfast and dine at the hotel's restaurant for lunch or dinner. Unwind with a drink at the bar/lounge or grab snacks at the coffee shop. Take advantage of recreational activities such as renting bicycles or relaxing on the terrace.
Convenience and Accessibility
Benefit from services like concierge assistance, dry cleaning, and a 24-hour front desk. Our multilingual staff ensures a seamless stay. With a surcharge, utilize the airport shuttle for convenient travel arrangements. Book your stay at Relais & Châteaux Heritage Madrid for an unforgettable experience.
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• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. A deposit may be required at the property.
No specific mention of cleanliness; assumed to be standard quality for this hotel tier.
Staff was described as very polite, helpful, and professional; experiences highlighted impeccable service.
Well located with proximity to nice restaurants and shopping.
Rooms were beautifully appointed and comfortable, despite some criticism of size.
The hotel is described as having high-end finishes and elegant property.
Overall guest satisfaction suggests good value, despite mentions of food being mediocre.
Food was noted as mediocre but positive experiences with staff in the restaurant.
Overall excellent experience with high recommendations from multiple guests.
marcelo
Oct 2025
“Wonderful stay in Madrid. ”
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
Marjan
partner · Oct 2025
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
Cathy
friends · Oct 2025
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Jeanne
family · Oct 2025
The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.