Radio Albergo

“The front desk is really helpful but they can have better management for sure. I wouldn’t stay again.”

It was clean overall no cigarette smell at least.

Had a problem with my room and they still haven’t resolved anything related to a credit back to me because of the inconvenience from the room.

Fui segunda habitación 410 esta bien limpio..

Fui primero habitación 423 súper malísimo iba bañar pero las llaves no abrir y ya cambio por habitación 410

“I wish they improve their service, because the amount charged daily was enough to offer breakfast.”

We were not offered any breakfast throughout out our stay.

There was no breakfast and the distance from the hotel to down town was too far.

Nada

Hello, I would like to explain why I am dissatisfied with how this situation has been handled. I paid for a room that I was ultimately unable to use as intended. I had to leave the hotel after only a few hours because the room was uncomfortably hot due to the air conditioning not working. Despite this, I was expected to pay a significant amount for a stay that I could not enjoy. What is most disappointing is that I later learned the hotel was already aware that the air conditioning in that room was not working, yet I was still assigned that room without being informed. Had I known about the issue before check-in, I would have chosen to stay elsewhere. I also feel disappointed by the lack of communication regarding my complaint. I have sent multiple follow-up messages and have not received a response. I hope my case can be reviewed fairly, as I do not believe I should be charged almost the full amount for a room that was not fit for an overnight stay. Thank you for your time.