PuroGrand Hotel

“Heerlijk genieten”

Het personeel was erg vriendelijk en behulpzaam, De locatie us top 30 minuten van Lucca en 40 min van florance.

Eigenlijk niets wat echt niet beviel.

“A perfect stay in Palma”

I had a wonderful stay at Puro. Everyone on the team was exceptionally kind, always smiling and genuinely made me feel at home from the moment I arrived. The hotel is spotless, the rooms are spacious, and you can tell there’s great attention to every little detail. The breakfast was amazing, with a great selection and excellent quality. The location is perfect within walking distance of all the main highlights in Palma which made exploring so easy. They truly make you feel welcome and it was the perfect place to stay while visiting Mallorca. Would happily come back.

Nothing

Falha na descrição do quarto no site Booking

“Mallorca and Puro are great. A lot could be improved with a little more effort and more erucated staff.”

Beautiful place, nice interior design, rooftop pool, sauna and gym, great food, friendly staff.

We were required to upgrade to a suite because we were travelling with our young children, as we were told that the standard double room was not suitable for a family, despite having stayed in one last year without any issues. As a result, we paid over €600 per night. Unfortunately, the suite is not particularly well designed. It is essentially one large open room without any separation between the sleeping and living areas. For families with children, this means that once the children are asleep, there is nowhere else to sit without keeping the entire room dark. A proper suite should have a separate bedroom and living area. The room is also impractical for anyone needing to work. The desk is not located near any power outlets, making it difficult to use a laptop, and the bathroom offers very little storage space for toiletries. Mallorca is an extremely popular tourist destination, and unfortunately this is reflected in the overall service standards. Demand is so high that many hotels seem to have little incentive to provide the level of service one would expect at this price point. Services commonly found at comparable luxury hotels, such as a concierge or luggage assistance, were notably absent.