Petit Palace Plaza España

Mixed signals in reviews: several guests praised cleanliness but multiple comments note hygiene problems (hair in sink, unclean bathroom, 'hygiene was horrible'), and one report of a room left unsecured during cleaning — lowers the cleanliness score.

Consistently positive comments about staff friendliness and helpfulness (packages accepted, attentive personnel, welcoming), frequently highlighted as a strong point.

Overwhelmingly praised as central and ideal (many mentions of ‘Gran Vía’, central location, easy to explore the city) — a clear strength of the property.

Mixed: some guests describe rooms as very nice and spacious, others report small rooms, cramped shower/bath spaces and bathroom design issues (no shower curtain, narrow toilet area).

Generally acceptable facilities (some notes of ‘very good installations’) but occasional complaints about limited offerings (breakfast variety, some items cold) and lack of luxuries; overall slightly below top-tier expectations.

Multiple guests explicitly note good quality-price ratio and willingness to return; value perceived as above average given location and service.

Breakfast is frequently described as very complete/excellent, though a few guests note limited variety or some items cold — overall positive but with some criticisms.

Overall sentiment is positive (many recommendations, excellent service and location) but issues with cleanliness, occasional noise and small bathrooms temper the experience, bringing the overall score to the target rating.