Park Plaza London Waterloo

“Unexpectedly horrible stay”

Nothing much

I booked two rooms for two nights. One of the king rooms Air con was not working when we checked in. After a few hours, one engineer came and worked with the AC unit for half an hour in the bathroom ceiling. The shower was not draining properly,so for another half an hour he tried to drain the shower and said it’s fine now. I requested for a room change but he refused saying that the air con should be fine now. Next day in the afternoon, the air con stopped working again. They sent another engineer who worked with the same unit again and said it should be fine now. And that they know that there is a problem with the unit and should be replaced soon. They did not offer to change the room even then. The same night it stopped working again at 3:00 am, the third time in two days. We were drenched in sweat as there is no ventilation in the room. I went downstairs in the middle of the night and requested them to sort this out. They said unfortunately there is no other room available, so they gave me a fan. The humidity in the room was unbearable and shower drain smelled bad. I have spoken to Manesh, the reception manager and requested them to refund my money for one room which ideally should have been done there and then . Still waiting for his response. Very disappointed in the quality of rooms and the service offered.

“Pleasant albeit dark stay.”

Great location [close to the train station], pool and staff were pleasant. Rooms are nice and spacious.

Pool area is VERY warm to the point there didn't feel like much of a difference when entering the sauna. Very dark in the bathroom and there are no mirrors near any natural light so wasn't great for getting ready.

“The hotel and the location were wonderful and I would definitely return.”

Great location. The room was clean and quiet. The bed was comfortable. We appreciated the late check out at noon. We were surprised and happy to find chocolates and sparkling wine in our room on arrival. The staff were friendly. Our adult daughter stayed one night in our room and found the sofa bed comfortable for sleeping. After she left, we folded up the sofa bed and we had a spacious room.

The shower and toilet doors can’t both be closed at the same time. This is fine for a couple but with 3 people sharing a family room it’s not as good. Also it’s hard to find the bathroom light st night.

“Great weekend away”

Room was perfect, extremely clean and comfortable. Every member of staff was great, really friendly and accommodating. Loved the pool also!!

Nothing