shira
family · Oct 2025
Clean room, everything is new and beautiful
Excellent
57 reviews
What guests liked
Could be better
Luxurious Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool.
Dining Variety
Indulge in culinary delights at Aelia, one of the hotel's 12 restaurants or the coffee shop/cafe.
Event Spaces
Host your event in style with 4489 square feet of conference space and 8 meeting rooms.
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• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.
There was a mention of a sometimes smelly place, which affected the rating.
Staff were generally kind, warm, and professional; however, there were concerns about the check-in process.
The hotel provides stunning views and is well-located, contributing to a high satisfaction level.
Rooms are described as stunning with luxurious features, enhancing the overall experience.
Limited dining options were noted, which impacted the overall score.
The value for this hotel is generally seen as acceptable given the high level of quality.
Dining options were limited with one key restaurant closed, negatively influencing the experience.
The overall stay was wonderful with several highlights despite a few areas of concern.
shira
family · Oct 2025
Clean room, everything is new and beautiful
John
Oct 2025
I have been staying at One&Only resorts for over 20 years and have always had exceptional experiences. Unfortunately, this hotel did not live up to the usual standard. The service was very poor from the start. On arrival, there was little attention to detail, and throughout my stay, staff seemed unorganized and inattentive. At breakfast, I waited over 30 minutes just to receive a drink. One of the biggest disappointments was that the rooftop pool was closed — something I was not informed about when I booked. The property itself is beautiful and very clean, but overall, the lack of service and unavailable facilities made for a disappointing stay.
ali
Sep 2025
Excellent
Ahmed
Sep 2025
Outstanding