RAMIREZ
family_with_children · Aug 2026
“Favor de poner mesas buros o algo para poner las cosas”
Faltaba mesa en la habitacion no hay buros mesas
Good
1,546 reviews
What guests liked
Could be better
Luxurious Beachfront Property
Outdoor Pools and Dive Centre: Enjoy the tropical sun at our 2 outdoor pools or explore the vibrant marine life with our on-site dive centre.
International Dining and Modern Rooms: Indulge in global flavors at our à la carte restaurant and unwind in our spacious, modern rooms equipped with all essential amenities.
Convenient Location and Nearby Attractions: Located in the heart of Cancún, steps away from restaurants and nightlife, and within walking distance to Plaza Caracol shopping centre. Explore the area easily with Cancun Convention Centre and other attractions just minutes away.
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Please note that 100% of total stay will be charged as a penalty for early departures. Please note that Meal Plan Room Rates do not include the childr rates (2-12 years of age). They will be charged at 50% of the corresponding adult rate. Please take this into consideration when booking this rate plan. The total will increase from that shown on your confirmation. Property is located next to the beach.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Mixed mentions: several guests report clean rooms and comfortable beds, while others note poor cleanliness ("mal propre"), water in hallways and maintenance issues in some rooms.
Generally negative balance: multiple reports of unfriendly or rude staff (specific complaint about reception staff), poor enforcement of rules and inconsistent helpfulness, though some guests describe friendly/helpful staff at times.
Consistently praised: excellent location, great views, walking distance to bars/restaurants and direct beach access; repeatedly listed as a main positive.
Mixed: rooms are often described as clean and with good views, but several guests report outdated rooms, maintenance problems (peeling paint, missing furniture, only one blanket) and occasional discomfort.
Strong positives for pools, infinity pools and pool/beach access; jacuzzi and pool areas appreciated. Some operational issues noted (pool bar hours, access restrictions).
Perceived as below average by some guests: complaints about expensive breakfast, fees for services, restrictions that push spending at hotel outlets and occasional unexpected requests (e.g., passport copies).
Mixed reviews: on-site meals described as 'correct' by some, but breakfast seen as expensive and bar/service hours/restrictions caused dissatisfaction for a number of guests.
Overall a mix of very positive elements (location, views, pools) tempered by recurring issues with service and room maintenance; many guests enjoyed the setting but service/operational problems impacted stays.
RAMIREZ
family_with_children · Aug 2026
“Favor de poner mesas buros o algo para poner las cosas”
Faltaba mesa en la habitacion no hay buros mesas
carlo
couple · Aug 2026
“Ocean dream sul serio”
L'albergo è fantastico, direttamente sulla spiaggia di Cancun tra l'altro priva di sargasso, è molto grande. Ci sono tanti servizi come piscina, bar e spiaggia privata. Purtroppo abbiamo soggiornato solo una notte e non abbiamo potuto usufruire di tutto. La camera ed il bagno erano veramente grandi
Andrebbero un pò ammodernati gli arredamenti.
Stephanie
couple · Aug 2026
“It was a great stay.”
It was a great location!
The resteraunt was a bit overpriced.
Jack
extended_group · Aug 2026
“Great location and good rooms, keep wristbands as they charge half the price of room per band if lost”
Location was great and facilities were amazing. Rooms were clean and nice. Tour/ taxi desk attendant was very helpful and accommodating
Charged 40 euros per person for a wristband that they cut off. They seemed like they wanted to charge us instead of provide a good service.