Novotel Paris Porte De Versailles

Chambre propre, services impeccable

“Not up to Novotel standards”

First impression was negative since we had no help with our luggage (dragged from street), and the front desk lady spoke English poorly. We had booked a suite hoping that if I snored the sofa bed would give some space. But the "pull-out bed" was a chair pull-out that was almost touching the bed, so it would not only be no help but was in the way. The suite had more square footage than a standard room, but was laid out very poorly. We immediately asked to change to a standard room (mainly because my wife uses a cane, and the suite was a VERY long walk to the very end of the hall). We changed to a standard room, but the hotel refused to credit us with the price difference. Other negatives: Nothing in mini-bar; Our bathroom was cramped and a bad layout; Only instant coffee in the room; The roof-top terrace was only open for breakfast & dinner (with reservation); They closed the restaurant one evening (for an event) with no notice to guests; The bar times were very limited, and the bartenders could not make many standard drinks (e.g. Martini); The neighborhood around was lousy. We got in an elevator one day to almost step on large shards of glass from a broken wine glass on the floor. When we told the front desk they said "Oh we know, and intend to clean it"! But the elevator was still in operation! OK, there was one positive: the breakfast was excellent. Other Novotel hotels (e.g. Barcelona) have been much better. This hotel seems to only serve the convention nearby.

Great staffs friendly, welcoming and professional. Room is very clean and comfortable. The area is close to the metro, walkable streets.

Very easy check in, and beautiful room.