Gabriela
solo_traveller · Aug 2026
“Great location and value for money”
Everything. Good location, near Westminster Palace, London Eye and Westminster Abbey.
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Very Good
3,769 reviews
What guests liked
Could be better
Luxurious Accommodation
Novotel London Waterloo offers spacious, air-conditioned rooms with queen-size beds and stunning views of the London skyline. Enjoy internet access, flat-screen TVs, and on-demand movies in the comfort of your room.
Dining and Entertainment
Indulge in tasty international cuisine at Elements Restaurant or grab a coffee or cocktail at Elements Bar, open until 01:00. 24-hour room service is also available for your convenience.
Wellness and Family-Friendly
Unwind at the InBalance Fitness and Wellbeing centre with complimentary access to a sauna and steam room. Families are welcome, with children under 16 staying for free and enjoying perks like Xbox consoles, baby equipment, and a special kids menu.
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Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents. Please note that the credit card used to book must be presented upon arrival. A deposit may be required at the property.
Some reviews mentioned issues with room cleanliness and daily service.
Staff received high praise for friendliness and helpfulness.
Location is generally regarded as good, though some found it lacking in nearby dining options.
Rooms are described as comfortable and spacious, but some reported issues with amenities.
The hotel offers good amenities, though some found the pricing for services like room service high.
Mixed comments on value, especially relating to room pricing versus amenities provided.
Breakfast was rated well, but there were some comments regarding the restaurant pricing.
Overall, guests enjoyed their stay with noted areas for improvement.
Gabriela
solo_traveller · Aug 2026
“Great location and value for money”
Everything. Good location, near Westminster Palace, London Eye and Westminster Abbey.
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Ana
family_with_children · Aug 2026
“Dobra lokacija, pomalo zastario hotel.”
Lokacija, blizu Southbanka-a. Najbliže stanice metroa su oko 10-15 minuta hoda.
Doručak je bio poprilično kaotičan. Kao da hotel nema dovoljno kapaciteta da smjesti sve ljude koji dolaze na doručak. Konstantno je falilo hrane. Najveća mana je aparat sa palačinkama u dječjem djelu. Djeca su čekala po pola sata kako bi dobila dvije male palačinke. Veliki minus je odvojen wc od kupaone. Wc nema sudoper za pranje ruku pa smatram to dosta nehigijenskim. Sobe su pomalo zastarjele. Tepison dosta prljav.
Stephanie
solo_traveller · Aug 2026
Zimmer sauber, Personal immer freundlich und hilfsbereit, tolle Lage, nur 5 Minuten zu Fuß zur Themse, Bushaltestelle vor dem Hotel. Water fountain, wo man sich immer nachfüllen kann, gab es vor 2 Jahren noch nicht.
Nach wie vor keine Toilettenbürste!
cheryl
family_with_children · Aug 2026
“Very nice”
Nice an clean hotel, location was just perfect if wanting to do the hop on an off bus it’s great as the stop is so close, nice 30-40 mins walk to the centre.
Breakfast was a little crazy with children making pancakes. Replenishing of food needs to be quicker waited a while for more hot food and plates to come out, but it was very busy. Car park charges are ridiculous no discount for hotel guests, £80 for just 2 nights is very expensive.this really does need reviewing for guests. Only thing to put me off my return if I came in my car.