Young
family_with_children · Aug 2026
“not the best”
close to where we needed to be
room wasn’t ready till 6pm wasn’t the cleanest - stains on carpets , bathroom/shower room smelt and needed re grouting
Very Good
6,454 reviews
What guests liked
Could be better
Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.
Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.
Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.
Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.
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Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00). Please note that the credit card used to book must be presented on arrival. Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Many reviews complain about unsanitary conditions and dirty rooms.
Guests mention friendly and helpful staff multiple times.
Convenient location close to local attractions and transport.
Issues with room cleanliness and comfort reported.
Facilities available but some amenities like coffee in room need improvement.
Breakfast deemed overpriced, affecting overall value perception.
Mixed reviews on food quality and breakfast service efficiency.
Experience varies, positive aspects balanced by significant cleanliness issues.
Young
family_with_children · Aug 2026
“not the best”
close to where we needed to be
room wasn’t ready till 6pm wasn’t the cleanest - stains on carpets , bathroom/shower room smelt and needed re grouting
Michelle
couple · Aug 2026
“Great location right in the docks.”
Very modern and clean
Everything was great with hotel but had a problem with a bathroom light turning itself on in the night.
Noreen
family_with_children · Aug 2026
“Amazing stay”
Clean smells lovely helpful staff
CYBORG78PL
solo_traveller · Aug 2026
“FOR THE LOVE OF FANTASY AND SCI-FI LONDON EXCEL 💪😎❤️🔥 👍”
Powitalny drink. Pyszne śniadania. Restauracja z widokiem na Tamizę. Dogodna lokalizacja - w pobliżu liczne sklepy oraz atrakcje - Cable Car. Bliska odległość do Excel oraz stacji metra. Pomocna i życzliwa obsługa. Pokój przestronny z ładnym widokiem na wodę.