Marcello
couple · Aug 2026
“Great location and exceptionally kind staff! Weak AC and bathrooms need more cleaning”
The staff at reception were exceptionally friendly and flexible, going out of their way to help us after a long flight from the US that landed early in the morning. Even though the official check-in time had not yet arrived, they allowed us to check in early, offered us welcome beverages at the front desk, and treated us with real kindness at a moment when we were exhausted and dealing with jet lag. The location is outstanding, literally opposite Gare de l’Est, which made it perfect for our one-night stay before catching a train the next day, and the room, while small, felt very reasonable for Paris and for such a central spot. We also really appreciated the smooth early baggage drop before check-in and the option to leave our bags after check-out, which let us explore the city without hassle and made the whole experience much more convenient.
The air conditioning did not cool the room effectively, which was frustrating because we needed a properly cold room to rest and recover from jet lag. The thermostat or controls did not seem to change the temperature much no matter what we set, so the room stayed warmer than we would have liked for a good night’s sleep. The bathroom had visible mold or pink stains in the grouting, and the handheld showerhead had buildup from heavy calcification, which was unpleasant to see and use. Thankfully there was a rain shower as an alternative, but the condition of the handheld shower and the grouting really detracted from the overall impression of cleanliness. Other than this, the rest of the experience was very clean and hygienic; it was just this miss...