Moxy NYC Lower East Side

Atmosphere, Location, Beds, Gym

“Avoid this hotel!”

:(

avoid at all costs! This hotel operates a blatant financial scam. After checking out, they slapped an unjustified 500 dollar smoking fee onto my bill, claiming an automated sensor went off. I do not smoke, and the only thing in that room producing vapor was the clothes steamer they actually provide in the room's closet. No staff ever came to inspect the room, no physical smell was verified, and no real evidence exists because no smoking ever happened. Do yourself a massive favor and book literally anywhere else unless you enjoy being randomly extorted.

“perfect location and cute room!”

The location is perfect, the roodtop bar is a vibe! The beds are super comfy.

There´s barely any space to hang your clothes :(( Also, they charged me $500 for a smoke fee claiming that we smoked in the room when neither non of us smoke. We got a hold of the manager and complained and they took off the $500 fee but guys beware, because I heard this is happening alot in NYC hotels and if definitely happend to us. Besides that everything was great.

Location is great

The toilet/shower setup is extremely uncomfortable: there are no proper walls, just a sliding door built into the “wardrobe”, so there is zero privacy. Not what you expect for €250+ per night. The morning queue for the lobby toilets confirms that it’s uncomfortable for everyone. We were also charged $7 + tax per bottle for two bottles of water without any indication that they were not complimentary: no minibar, price list, or warning. Considering filtered water and coffee were provided for free, this was completely unexpected. When we complained, they refunded only 50% and handled it with a poor attitude.