Mark
couple · Jan 2026
The location was great, the green areas and it was comfortable
There was No cleaning service, the same towels for 3 days and no garbage pick up, our place stunk bad after a few days
Very Good
156 reviews
What guests liked
Could be better
Luxurious Accommodation with Modern Amenities
Majaro Hotel Tulum offers a luxurious stay in Tulum, just a short distance from major attractions. The 4-star hotel provides a seamless blend of comfort and convenience for its guests.
Elegant Rooms and Relaxing Spa Facilities
Indulge in well-appointed rooms with thoughtful amenities such as a patio, coffee machine, and private bathroom. Some rooms even feature a kitchen for added convenience. Unwind at the indoor pool or pamper yourself with rejuvenating massage treatments at the spa.
Convenient Location and Exceptional Services
Located near Tulum Bus Station and Parque Nacional Tulum, the hotel offers easy access to key destinations. Benefit from services like airport transfers, bicycle rentals, and a concierge. Experience top-notch hospitality and book your stay at Majaro Hotel Tulum now for a memorable getaway.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Several guests mentioned issues with cleanliness in rooms and shared areas.
The staff, especially Veronica, was highly praised for being helpful and accommodating.
The location was noted as beautiful and conveniently situated near attractions.
Rooms were described as spacious but had issues with maintenance in some cases.
Amenities provided were satisfactory, with some potential for enhancement in options.
Value perceived as inconsistent due to cleanliness issues and service responsiveness.
Breakfast options were mentioned as limited, impacting overall satisfaction.
Overall experience was positive for many, overshadowed by cleanliness and service issues.
Mark
couple · Jan 2026
The location was great, the green areas and it was comfortable
There was No cleaning service, the same towels for 3 days and no garbage pick up, our place stunk bad after a few days
Jagdish
couple · Dec 2025
“Tillum stay”
Spacial room.
Pool and shower area not cleaned.
Carlos Ernesto
extended_group · Nov 2025
El hotel es bonito y las habitaciones grandes
Alquilamos una habitación con piscina privada y la piscina tenia el suelo sucio. No nos quisimos bañar
Jonise
couple · Nov 2025
“We had a great time! Veronica was our contact and she made sure we had transportation, and reservations during our entir”
It’s beautiful and perfectly located near an atv rental and restaurants.
No complaints