Maingate Lakeside Resort

“Very misleading”

I’m not even sure where to start. My boyfriend booked Florida for my birthday and booked maingate lakeside resort after looking at the photos and obviously assuming it was a nice place. Firstly the name is very misleading. On arrival we noticed it was very worn down but thought that could’ve been a nice thing as we found out it was one of the first hotels to be built so close to Disney. However the layout was very confusing. When we went into the first room it was absolutely filthy with pubic hair on toilet seat and in the bath. Stains on the bedding and bed itself we went back to reception to request a new room. Although the people were very helpful and apologetic the second room was horrendous. I only opened the door and a foul musty smell hit us in the face. While weighing out our options my boyfriend turned the air con on ( a luxury for us as we are from England so it’s not very common) when he turned it off a dripping sound was very noticeable, I thought at first it was the tap however when my boyfriend took his shoes off he noticed the carpet was soaking wet. Turns out the air con was leaking, obviously very dangerous as we then noticed mould spores we went down to reception again to be greeted by someone new who told us they was fully booked so we either stay in the damp room or the dirty room. I was absolutely appalled and they didn’t even come to look at the damp room. Third room was okay but essentially somewhere to rest your head and that was all. We noticed each room was lacking things the other rooms has eg first room has a microwave , second room had a coffee maker and third room had nothing. The place is very worn down and when walking past other rooms could see they had been stripped doors half open and nothing inside. Didn’t feel very safe as there isn’t much lighting when it turns dark. It’s a shame as it has so much potential, Walgreens on the site and lots of food places that are only a 10 minute walk away. Being so close to Disney as well had everything else of been better it would’ve been a great place to go back too. Pool was not maintained very well and lots of rubbish around too. Says there is a gym but only a small handful of equipment work and lots of stray cats around too.

“Horrible and unsafe hotel. Not a resort at all!!!.Pictured are from 20+ years ago”

Horrible place to stay. Extremely run down and needs to be torn down. Pictures are from 20 years ago not recent. Feral cats everywhere. Rooms all stink of smoke and musty. Carpet is filthy and needs replaced. Doors are rusted shut and hard to open, hinges are rusted and frozen. Unable to close bathroom door, had to kick to get to open. Ceilings are bubbled and paint crumbling off. Pictures have a line of a watermark on them looks like it was flooded Light fixture in bathroom strobes when taking a shower. Tvs don't work well- very minimal channels with static. And the pools, you mean pond! I have never seen a pool any greener. No loungers or chairs either. But who wants to lay by a green pool. No King beds, store, pizza hut, or lounge or banquet hall. All closed down and employee stated it has been years since covid. Playground is unsafe and not usable. Putt putt is also closed down. Full of weeds and trees. Tiki hut is boarded up and also closed .Globe Lights around lighted paths to walk are all broken and the glass is on the ground. There are people that live there as well and they look homeless. Unsafe and not as described!! Most of the buildings have no room access with them being padlocked. County needs to step in.

Staff

Everything nasty nasty room roaches, ants to mold everywhere no hot water

“Pésimo servicio”

Al arribar a las instalaciones tuve que cancelar un fee adicional por concepto de servicio, a pesar que cuando realice la reservacion en booking todos los fees estaban incluidos. El pago adicional fue de aproximadamente $27/noche. Las instalaciones carecía de aseo.