Matteo
couple · Aug 2026
L’estetica meravigliosa della struttura
Il ritorno la sera è stato disagiante e complicato, in quanto l’hotel si trova in un complesso chiuso, e alcune strade di accesso vengono sbarrate
Excellent
109 reviews
What guests liked
Could be better
Luxurious Accommodation and Top-notch Amenities
Hacienda Xcaret in Playa del Carmen offers a truly indulgent stay with air-conditioned rooms equipped with modern conveniences like a coffee machine and flat-screen TV. Enjoy the outdoor pool, garden, and free bike rentals during your stay.
Convenient Location and Nearby Attractions
Situated just a short distance from Playa del Carmen Maritime Terminal and ADO International Bus Station, Hacienda Xcaret is the perfect base for exploring the area. Visit nearby attractions like Church of Guadalupe and make use of the hotel's airport transfer services.
Recreational Activities and Relaxation
Take advantage of the on-site table tennis facilities or explore the area on a cycling adventure. After a day of activities, unwind in the shared lounge or on your own private terrace. With free WiFi throughout the property, staying connected is a breeze.
To experience luxury and convenience in Playa del Carmen, book your stay at Hacienda Xcaret now.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
Some comments about mold smell in the rooms.
Numerous positive mentions of the host being welcoming and helpful.
Quiet yet close to Playa del Carmen, enhancing the overall stay.
Spacious rooms with good amenities like fridge and washer.
Excellent amenities including pool and ability to see animals.
Well-reviewed for the overall experience given the rate.
N/A for food and beverage specific mentions.
Overall excellent experience according to reviews.
Matteo
couple · Aug 2026
L’estetica meravigliosa della struttura
Il ritorno la sera è stato disagiante e complicato, in quanto l’hotel si trova in un complesso chiuso, e alcune strade di accesso vengono sbarrate
Alejandra
family_with_children · Aug 2026
Excelente
Antonio
couple · Aug 2026
“Overall, my stay was very good; I would come back!”
Overall, the place is very good great for anyone who appreciates a vintage, handcrafted 1980s-style Decor; I liked this new version. The gentleman who greets you is very attentive at all times.
Just two small things I noticed: the entrance to the location is a bit tricky it’s easy to get a little lost and the air conditioning has to be turned off when you leave the room, plus it doesn't cool very well while you're inside. But these are things that can be fixed; otherwise, everything was great!
Èric Blanco Moragas
solo_traveller · Aug 2026
“Un pequeño secreto muy cerca de Xcaret.”
La Hacienda Hotel Xcaret no es un hotel convencional de Playa del Carmen. Está junto a Xenses, escondido en medio de la selva, y llegar allí tiene algo de descubrimiento. Cruzas la entrada y la primera pregunta sale sola: ¿dónde estoy? Porque La Hacienda tiene algo difícil de explicar. Es íntima, diferente, casi secreta. Un pequeño oasis con personalidad propia, alejado por completo de la lógica de los grandes resorts de la Riviera Maya. Y luego están ellos. Skip es uno de los personajes más encantadores que hemos conocido en el Caribe mexicano: discreto, cercano y con ese talento poco común de hacerte sentir en casa sin invadir jamás tu espacio. Nora se ocupa de que todo esté bien y Santos, de que nada falle. Nos alojamos en la suite Los Arcos y fue, sencillamente, mágica. Pero hay algo que no aparece en las fotos: las conversaciones. Hablad con ellos, preguntadles, dejaos recomendar. Conocen lugares, rincones y experiencias que merece la pena descubrir. Hay sitios a los que vas a dormir. Y hay otros que, casi sin darte cuenta, se convierten en parte del viaje. La Hacienda es uno de ellos.
Todo ha sido perfecto.