Mildred L
solo_traveller · Aug 2026
Fancy, clean, location, service, big room, the view.
All was good.
Very Good
2,800 reviews
What guests liked
Could be better
Convenient Location in Downtown Cancun
Located in the vibrant Malecon area, Krystal Urban Cancun & Beach Club offers a prime location surrounded by top restaurants and businesses.
Refreshing Outdoor Pool and Modern Guestrooms
Guests can relax and unwind in the refreshing outdoor pool or enjoy the modern amenities in the stylish guestrooms, including free wireless internet and a spacious work desk.
Spectacular City Views and Future Spa & Gym Services
Experience breathtaking views of the city and lush gardens from the hotel. Stay tuned for the upcoming spa and gym services to enhance your stay even further.
Book your stay at Krystal Urban Cancun & Beach Club now for a memorable and convenient experience in Cancun!
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The property has the Stay Safe & Clean Sanitary CertificationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
Not frequently mentioned; one report of a persistently humid floor but no widespread cleanliness complaints — standard quality for this hotel tier.
Often praised for friendly and attentive staff, but there are notable negative incidents (front desk conflict, uneven restaurant service) that lower the score slightly.
Consistently and strongly praised across reviews for being very well located, close to attractions and convenient for guests.
Rooms described as spacious with excellent views and comfortable overall, but issues reported include firm beds (subjective), water supply problems and noise in some rooms.
Good pool and pleasant areas, but several amenity shortcomings: weak shower pressure, no fridge/frigobar in some rooms, limited gym equipment and occasional lack of transport services.
Generally seen as a good option given the location and room quality, though extra costs (e.g., expensive breakfast, paid cutlery incident) and some missing in-room amenities reduce perceived value for some guests.
Mixed to negative sentiment: several guests reported limited, overpriced or cold buffet options and uneven restaurant service, though not all guests complained.
Majority of stays described as pleasant or fantastic with repeat guests and good atmosphere; occasional significant negative incidents (service interactions, water outages) prevent a higher perfect score.
Mildred L
solo_traveller · Aug 2026
Fancy, clean, location, service, big room, the view.
All was good.
Daniela Barrios
solo_traveller · Aug 2026
“Honest Review of my Stay.”
I really enjoyed my stay at Krystal Urban Cancun & Beach Club. The room was spacious, cozy, and exceptionally clean. Housekeeping did a great job every day, changing the bed linens and towels and keeping everything spotless. The location was perfect, right in the center and close to everything. Hotels, shopping centers, and the beach club were just a few minutes away, and it was also very convenient that many excursions departed directly from the hotel. The staff was incredibly friendly and professional. The facilities were also very nice, especially the large and clean swimming pool. Overall, I had a wonderful stay and I hope to come back soon!
Honestly, I didn't experience any problems during my stay. Everything went smoothly, and I was very satisfied with my experience.
Ivonne
solo_traveller · Aug 2026
“buena”
todo bien
la atención de las chicas de atención no es la mejor; además el tiempo de espera para registrarse es demasiado largo, se nos hace esperar mucho tiempo. otro comentario es que quise comprar un licuado en el área de alimentos (starbucks) y no se me pudo atender porque la señora que los prepara se acababa de retirar y si quería debia esperar. Entonces me retiré porque traía un poco de prisa
Omar
solo_traveller · Aug 2026
Me encanto que por hacer la reserva por booking me dieron un trato de cliente preferente, me dieron upgrade de piso PH, la atención personalizada y el detalle en l habitación de bienvenida, las bebidas de cortesía y el.acceso al club de playa
Que yo no tenia mas tiempo disponible para quedarme mas dias.