Fernando José
solo_traveller · Aug 2026
Ubicación
El.olor a zargaso
Good
207 reviews
What guests liked
Could be better
Beachfront Paradise at Hotel Kay
Luxurious Amenities: Hotel Kay offers a hot tub, sun terrace, and air-conditioned rooms with private balconies and partial sea views. Enjoy free Wi-Fi, flat-screen cable TV, and a safe in each room, along with complimentary toiletries in the bathrooms.
Prime Location: Situated next to the beach and a short walk from the vibrant 5th Avenue, Hotel Kay provides easy access to a variety of shops, restaurants, and bars. Explore the lively atmosphere and immerse yourself in the local culture.
Convenient Accessibility: With proximity to Playa del Carmen Bus Station, Cozumel Island ferry terminal, and Cancun International Airport, Hotel Kay ensures a seamless travel experience for guests. Book your stay now and indulge in a beachfront getaway at Hotel Kay.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Multiple mentions of maintenance issues and poor bathroom conditions.
Staff is described as friendly and service is satisfactory.
Location is frequently praised as excellent and convenient.
Mixed reviews about room conditions; some positive, but also mentions about noise and old facilities.
Various complaints about maintenance of amenities, including the pool and jacuzzi.
Some guests feel it's overpriced given the current conditions; others found it acceptable.
Restaurant nearby received positive remarks; however, no direct feedback about hotel food.
Overall mixed feelings due to location advantages offset by cleanliness and maintenance issues.
Fernando José
solo_traveller · Aug 2026
Ubicación
El.olor a zargaso
Carlos Arturo
solo_traveller · Aug 2026
“Great location for a quick stop”
Location and nice staff
It seems very ran down, on our room there were some missing curtains or scratched so literally we were woke up with sunrises. No hot water either
Navarro
solo_traveller · Aug 2026
Ubicación, espacio del cuarto y el roof
Limpieza y le hace falta manto al baño
FEDERICO
solo_traveller · Aug 2026
Ubicacion
No hay elevador