Kanan Tulum Hotel & Spa Adults Only Playground

Multiple reviewers explicitly note the property as clean and well kept (e.g., 'sauberes "Hotel"'). General room cleanliness is reported positively.

Service repeatedly praised: staff described as attentive, polite and English-speaking; staff know menus and provided standout service for special occasions (wedding anniversary).

Location is scenic and exotic with a beautiful beach and natural setting, but beach access is repeatedly compromised by sea grass/algae and some areas were not cleared, reducing practical beach enjoyment.

Rooms and unique 'nests' are frequently called beautiful, unique and a highlight of the property; guests found the rooms attractive and well-designed.

Amenities mixed to negative: pool and pool bar were reported half-empty/under construction, wooden infrastructure described as past its prime and dated; some facilities closed early (beach club).

Multiple comments about high prices for food/drinks and unwillingness to be competitive; guests felt rates and F&B were expensive relative to condition and offerings.

Food received positive notes (excellent meal for an anniversary), but drinks/coffee criticized as expensive or poor (bad coffee, pricey drinks); overall mixed but leaning slightly positive for food quality.

Overall experience is mixed: many guests love the unique, exotic design and exceptional staff, but operational issues (algae on beach, construction, dated infrastructure) and high prices tempered satisfaction.