Excellent
269 reviews
What guests liked
Could be better
Modern Comfort in Tulum
Luxurious Rooms: Experience comfort in our guest rooms with a private bathroom, some featuring terraces and sea views. Stay cool with air conditioning in all rooms.
Convenient Location: Situated just 1.1 km from Tulum Archeological Site, our hotel offers easy access to nearby attractions like Parque Nacional Tulum and Cesiak.
Pet-Friendly and Connected: Enjoy free WiFi throughout the property and bring your furry friends along to this pet-friendly accommodation.
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Dear Guests: We are located in El Jaguar Park. Entrance to El Jaguar Park in Tulum has restrictions to help preserve the biodiversity and unique ecosystem of the area. These measures help protect the local species, flora and beaches. - To enter the Jaguar National Park, you must pay a bracelet that costs $121.00 MXN per day; otherwise, you will not be allowed access to the park. This price is established by the Mexican authorities and is external to the hotel. - PET is not allowed. - Cigaret packs are not allowed. - Alcoholic beverages are not allowed. Thank you for your understanding and support in the conservation of our natural heritage! A deposit may be required at the property.
Multiple complaints about cleanliness including cockroaches in pool area and inconsistent standards.
Service was helpful but noted for improvement; standard quality for this hotel tier.
Great beach access and peaceful setting, appreciated by several guests.
Rooms described as nice and comfortable, though experiences varied by specific room.
Basic amenities were provided, but some guests noted limitations.
Good value considering location and overall experience, but some felt better options were available.
Food quality received mixed reviews; breakfast was a major disappointment for some.
Overall positive despite some drawbacks; many guests would return.
Pau
family_with_children · Aug 2026
“Relax i natura.”
Situació ideal, en ple parc, i a la platja. A més, era temporada baixa i teníem tot l'hotel per nosaltres sols.
L'únic problema va ser que la platja i el mar estaven plens de sargasso i no ens vam poder banyar a la platja. Però això no és culpa de l'hotel.
Amine
solo_traveller · Aug 2026
“Horrible experience . A shame because it has great potential (location)”
Location
No one for check-in. No one for check-out. Spent 2 nights . First night withour water. Second night without electricity in all the complex. Horrible. No gesture nor compensation. We had to pay extras (for accessing the place (located in a park) every day). This was not mentioned either
LaShandra
solo_traveller · Aug 2026
It was beautiful and peaceful. Great for a tech free romantic getaway.
We were the only ones there after our 1st night. They closed the kitchen an hour early while we were standing there trying to figure out what to eat. The AC and power were off each day during the hottest part of the day, so no afternoon nap in your room while it's hot out. And the sargassum was horrible. No access to the ocean at all (fluke of nature...not their fault). We changed to another resort on day 2 that had access to cenotes for swimming. We would have stayed, but limited food, no beach, and limitef AC were too much to bear.
Patricia
family_with_children · Aug 2026
Die Lage, die Einrichtung und Möbel, doe Grösse des Zimmers und die Aufteilung. (Dusche/WC im hinteren Bereich und Dusche mit Pflanzen hinter der Glasduschwand) die Sauberkeit, der Wasserspender-Krug, die Veranda mit Aussendusche, das Fussbad-Wasserbecken vor der Veranda, um den Sand abzuwaschen, war alles perfekt!
Da gibt es nichts, ich habe nichts vermisst! Lediglich eine Kommunikationslücke gab es: dass wir nicht informiert wurden, dass die Billete für den „Kleinbus-Transport am Parkeingang gelöst werden müssen und nicht beim Buschauffeur bezogen werden können. Wir mussten daher bei Abreise den ganzen Weg zu Fuss zurücklegen, mit schwerem Gepäck und in der Knallhitze!