JW Marriott Orlando Bonnet Creek Resort & Spa

“Great turnaround after a rough start—excellent management!”

We checked into our room after a long journey with our toddler, only to find the toilet was not working. Because the hotel was fully booked, we couldn’t switch rooms immediately, and the engineer sent to fix it couldn't resolve the issue right away. We were exhausted and just wanted to shower and rest.A manager (I believe her name was Lindsey) stepped in to help. She initially offered an accessible room, but it lacked a tub, making it nearly impossible to bathe a toddler. However, she didn't give up. She thought outside the box and ultimately moved us into a family room that worked perfectly.Sometimes things go wrong, and it’s rarely intentional. What matters is how a hotel responds. Lindsey completely changed the atmosphere from stressful to positive. We are incredibly grateful for her help and look forward to staying here again!

“Fantastic stay - wonderful, friendly staff!!!”

We have stayed at this hotel several times and it is by far the best hotel we have stayed ever!! We actually prefer it to Disney resorts despite being Disney annual passholders. We love the classy, chill vibe. We love the pools. We love the coffee shop (latte is fantastic!!!). But mostly we love the people - so welcoming, so friendly, so helpful. We really feel like we are at home here. My daughter (age 21) and I last stayed in July and had a spectacular time. We had breakfast every morning in the Unreserved Restaurant with everything absolutely outstanding. A special thank you to Danielle for exceptional service - she went over and above with several of our requests and did so happily! I also loved being greeted so warmly by hostess Zoe every morning who was so personable! And Eere with those amazing omelets oh la la fantastique sooooo delicious!!! Honestly, every single person we encounter here is wonderful - surely a sign of the positive culture fostered by the leadership of the resort (having been in corporate for 28 years - I know what it takes to create such a culture). We absolutely can't wait until our next visit.

“Perfect for a girls weekend”

I stayed twice within the last six months and will absolutely come back very soon! I've always had over and about staff encounters specifically in the lobby, downstairs bar/restaurant and pool. Shout out to Caitlyn at the pool for helping make our girls trip extra special! The rooms are spacious and beautiful and the location is so close to Disney. The rooftop dinner was excellent as was the downstairs breakfast buffet! We were able to catch the fireworks on the roof and a beautiful sunrise from our room in the morning. I enjoyed the adult pool for quiet and relaxation. I cant wait to come back!

“Wonderful Resort!!”

This is an amazing resort! We came up for a weekend getaway and never left the resort! The pool is beautiful with an adults only section. Numerous bars and restaurants on site. We ate Illume, which we very much recommend! Every employee we encountered was extremely friendly and helpful! This resort is pricey, so be prepared to spend some money! We loved the room - very spacious - really liked the bathroom set up! The beds could be more comfortable - just very soft! Overall, we highly recommend and will definitely be back!!!