JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort

“Excelente opción de lujo para visitar Cancún.”

Ubicación, áreas de piscina, la comida y la selección de platillos.

El servicio de Mayordomo es muy deficiente. Es difícil la comunicación porque en la app se tardan mucho en responder.

“Excelentes Vacaciones”

I want to highlight that the entertainment staff is the best ; I have the chance to participate in many of the activities, and I have to give a special shout-out to Fabian Fernanda, Jonathan and Pedro - they are absolute sweetheart

“Real Paradise”

Love it! Best resort ever! 3rd time coming here within a year. I don’t think there’s any other resort that compares in the Cancun/Riviera Maya area. The food is great, and with great variety that you get, with the many restaurants and different themed nights, there is always something for someone! The service is amazing, I promise that you won’t find the level of attentiveness and care that you get here, at any other resort. Do also want to give a shoutout to the entertainment team, specially Alma, Mala, Jonathan, and Pedro, they are extremely friendly, and all of them will make sure to remember your name, make sure you always feel welcomed and always willing to help you find something to do! This place definitely deserves a perfect 5 stars, and you should definitely come here, cause I’m ready to book my next trip here as I’m writing this review

“Highly recommend - exceptional quality, lots of fun, great for relaxation, and great staff!”

I can’t say enough about how great this place is! We came to JOIA in the summer of 2025 and we’ve been here three times already! We are continuously impressed with this place and there is always something new to try. There are many dining options: Italian, Mexican, French, Japanese with a Hibachi, and a buffet that has different themes each night. We have found the quality of the buffet to be top tier and they include so much variety for each “theme”! We loved the food here. More importantly, I think the top tier staff are what makes this place something we keep coming back to. Staff are very accommodating to needs and will always continue to make your stay special. For example, sometimes housekeeping has left rose pedals after making up our room, a very nice touch adding to the tranquility feel of the resort. Everything is very clean and we are always impressed. I appreciate the little things such as Carlos and other wait staff remembering us and our drink orders, and Jesus helping us get a custom order at the Italian Restaurant! Additionally the activities they have around the resort are fun and welcoming! I’d like to give a shout out to the entertainment team here at JOIA! Want to give a huge shoutout for Mala for always seeking us out and making nights extra fun, she has been extremely welcoming and since the first trip, she always remembers us and can’t say enough how great that has made us feel! I also want to show my appreciation for Alma, Pedro, Fabian, and Jonathan, you guys have really made this particular trip memorable as we try new things, crafts, games, karaoke, and even showing us some dance moves! We definitely appreciate all you guys do really great to make sure everyone has an enjoyable stay! I'd also like to express how impressed we were with the shows and theater team. The quality of the magic show, the fire show, and honestly all of them are top of the line. The quality and ability of the performers is similar to what I would expect in Las Vegas. I'd also like to a shout out to Daniel at the concierge desk. He really made our stay comfortable and ensured we had everything we needed. Also would like to give a shout out to Daniel at the Lobby bar. The resort is also in a central location so it’s really easy to take a day trip or excursion too. Great if you want to explore Cancun, Playa del Carmen, or even Tulum! I do think it’s best for conferences if the guests stayed closer to the convention center