Icon Residences

Location and the environment

The wifi was not working when we arrived and then we called the manager and he gave us a wrong password. It was frustrating since we had some work to do and we needed wifi, it was until we figure out that the password was the one located at the modem. The other issue is that they only gave us one key and we needed at least two keys since my husband and I were not going to be together all the time. Elevators were very slow and only three out of 6 were working

Amazing views!

“Miami nightmare”

There were number of issues with this trip. First of the payment of this stay came up more than what we signed up on Hotels.com. For a unit like this, the TV was an old model which did not have any applications like Netflix. The iron was also leaking, missing number of silverwares. Even though we requested an earlier entry to the unit since it was our daughter's birthday, they told us that it will be noted but did not let us in until 4:00 pm. We can understand that they are not obligated to let us in earlier, but the way it was handled really questioned my willingness to visit this unit again. When we checked into the unit, we wanted to get our pool cards and they told us that we can only get it the next day. Overall, everything we wanted seemed like an issue that needed to be dealt with. When I am on vacation, this is the last thing that I like to deal with. I am sharing this so everyone can understand this property. Also there was an issue with hotels.com as well since we were over charged, it took us number of chats with their support to get our money back. Basically, for no reason, we were over charged more than what we signed up at their website.