Ibis Styles Milano Centro

“Very disappointing stay – poor service and unacceptable cleanliness”

We booked two rooms directly for four guests at ibis Styles Milano Centro, expecting the standard of service associated with the Accor brand. Unfortunately, the experience was extremely disappointing. Check-in involved a long wait, and the staff member who dealt with us was rude and dismissive, particularly when we asked about our Silver member complimentary drinks. Despite having two rooms for four guests, we received only two complimentary drinks. The rooms were also far below an acceptable standard of cleanliness. We found dust, hairs in the rooms and bathroom, a dirty bathroom and toilet, stained bedding/linen, uncleared rubbish, an unpleasant smell and visible mould. These are basic standards that should not be an issue at any hotel, particularly one operating under the Accor brand. We booked directly with the hotel and expected professional service, clean rooms and proper recognition of our membership benefits. Unfortunately, none of these expectations were met. Overall: a very disappointing experience, and one that has seriously affected our confidence in the hotel and the Accor brand.

“Prima”

Fijne plek, loopafstand van het station en dichtbij metro en restaurantjes

“Sugestão e pontos para possíveis melhorias”

.Localização .Café da manhã .Alguns funcionários, principalmente do café, e uma menina da recepção à noite e fala Português. Muitos atenciosos , simpáticos, prestativos e tolerantes. Por eles nota 10. .As motos. Sou apaixonado.

.Funcionário que trabalha de manhã com barba não sei o nome. Grosso sem paciência e estupido. .O carpete dos corredores me parecia meio sujo e me deixou com renite, acho. Sugestão coloque piso.

Normal

Baño