Name: Hyatt Zilara Riviera Maya Adults Only All-Inclusive
Address: Playa del Carmen, mx
Price range: from 331 USD
Rating: 8.6

Robert

family_with_children · Aug. 2026

10.0

“It was relaxing and energizing”

Great looking place with many options for food. The service was outstanding. The communication on the app was good guidance. It was overall great and we will return.

Nothing

Hilla

extended_group · Aug. 2026

3.0

“Disappointing”

We like the swiming pool and the food

We were very disappointed. First, that we paid for one room for 4 for the price of two rooms and received a double room, as two couples traveling with us received, and for half the price. They did not agree to change even though the hotel was far from full. The fan in the room was noisy and they came twice to fix it, the air conditioner was weak, the room was full of mosquitoes. And the last two nights there was no hot water in the shower due to a fault in the building. Big disappointment!!

Teniola

couple · Aug. 2026

10.0

“I want to come back HOME”

everything

nothing

catalina

extended_group · Aug. 2026

9.0

Buenas instalaciones y oferta de comida

8.6 · 673 Bewertungen

Cleanliness7.4

Some complaints about cleanliness and unpleasant smells in the room.

Service9.4

Outstanding service from staff, treating guests like family.

Location9.4

Excellent beach location, easy access to a cenote.

Room Quality8.4

Well-equipped rooms but with reports of unpleasant odors.

Amenities8.4

Good basic amenities, some fun activities, but potentially limited.

Value for Money8.9

Decent value considering the overall experience despite some limitations.

Food and Beverage8.4

Food was generally good but could be inconsistent.

Overall Experience8.9

Overall a good experience, although some areas for improvement.

Hyatt Zilara Riviera Maya Adults Only All-Inclusive

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8.6 · 673 Bewertungen