mitsuh2019
Family · Aug. 2026
“Beautiful hotel, great location, rooms a little worn but excellent service.”
I give it a 5 star review for effort. We are Globalists and like to use our SUA once a year or so to book the top floor suite, which I believe is the only suite in this hotel. We love the view of it and though it's a little bit worn down, it's a cute, modern, sort of stylish design even though it's a bit dated at this point. We've also stayed here in regular rooms which are also quite nice. But .. let's get serious here, there are little issues. For example, the power strip in the big table in the suite - doesn't work. It's hard wired to the electrical system so very difficult for their engineering team to fix - this is sort of a weird design. The furnishings in the room are cool looking but somewhat worn. When we arrived the curtains in the bedroom, which run on motors - one side of the curtains wouldn't work with the button. Also - the TV in the bedroom was glitchy. It was super cool in a funny way - it's a giant mirror and the TV shows through the mirror. I'm not sure I love the idea as it kind of makes it a bit hard to see the image, but it's still a cool effect. But - Chromecast kept freezing and not connecting, the TV controls were not totally responsive, etc. This was not a problem with my phone or the remote - it worked fine with the TV in the living room. But, they really went out of their way to try to fix it for us. They sent engineering multiple times and the first time they tried just rebooting the TV and it worked - for a little while, then stopped working. They sent an engineer up again and he has been spending hours trying to fix it, disassembling the mirror and swapping components and now they're here replacing the entire TV. I have to admire the effort. Front desk has been very supportive. I have to commend the staff and the hotel management for trying to make this right, even though so far they're still working on it and might not succeed at fixing it before we leave. But, I'm glad to see the effort, so five stars it is. Breakfast is also very good in the restaurant. Unlike some Hyatts they aren't trying to nickel and dime us - we are getting the fully breakfast every day for no charge.