Very Good
555 reviews
What guests liked
Could be better
Luxurious Accommodations
Thompson Playa del Carmen offers stylish rooms with modern amenities such as flat-screen TVs, air conditioning, and plush bathrobes, ensuring a comfortable stay for all guests.
Exciting Activities
Guests can partake in a variety of activities including snorkeling, windsurfing, and Tequila or Mezcal tasting, providing a fun and memorable experience during their stay at the hotel.
Convenient Services
With free WiFi, bike and car hire options, and daily bottled water, Thompson Playa del Carmen ensures that guests have everything they need for a seamless and enjoyable vacation.
Experience luxury, excitement, and convenience all in one place at Thompson Playa del Carmen. Book now for an unforgettable stay!
Get an instant AI answer about amenities, location, dining and more.
Select your dates
Choose your check-in and check-out dates to see available rooms and live rates.
Please note: When booking more than 5 rooms, different policies and additional supplements may apply. A service charge of 10.00% is not included and must be paid at check in. Lifestyle Fee (Resort Fee) includes the following per day: Free Bike Rental: 7:00 AM to 6:00 PM *Subject to availability Unlimited WI-FI: High speed 30% Off on access to The Frida Kahlo Museum.*Does not apply in the Gift Shop Tequila Tastings: Everyday 6:00 PM Mexico, Canada & USA Free Calls *Cell phone calls not included 15% Off at Dinner at our restaurants UMI and C Grill. Presenting coupon. Valid only 1 coupon per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
The rooms were described as clean and well-kept, with a special mention of cleanliness in reviews.
Multiple reviews highlighted excellent service from the staff, especially at the front desk.
The hotel is centrally located on 5th Ave, providing easy access to nearby attractions, which was praised by many reviewers.
Rooms were described as beautiful and comfortable, with good amenities like rain showerheads.
Amenities were decent; however, some reviews requested additional options, like more beds by the pool.
Some guests felt the price did not reflect the experience due to issues with noise, impacting the perceived value.
Breakfast received positive feedback, but some guests wished for more options, particularly natural juice.
While some guests experienced issues related to noise, the overall sentiment remained positive, highlighting good location and service.
Marin
couple · Aug 2026
“Excelente ubicación y habitación limpia y confortable”
La ubicación es inmejorable, de verdad es fantástica!! El desayuno no lo use, el restaurante se veía un poco descuidado y poco frecuentando
El restaurante debe de mejorar tanto en apariencia como en opciones de menú
חנה לוי
family_with_children · Jul 2026
מיקום מעולה בריכה כיפית
ארוחת בוקר לא שווה
שחר
couple · Jul 2026
הכול שירות מדהים מקום מעולה חדרים טובים
Manuel Israel
solo_traveller · Jul 2026
La vista en el rooftop y las instalaciones son increíbles, al igual que la comida y bebidas que estuvieron bastante deliciosas
En estado en otros hyatt y ya esta incluida la comida y bebida en la reserva, mientras que en este se pagaba aparte cuando ibas al acceso de rooftop El gerente del mismo roof parecía un poco tosco, puedo equivocarme igual pero el no mantenía la misma actitud que los otros empleados de buen servicio hacia nosotros