Hotel Nouvel

“Review”

My stay at this hotel was disappointing mainly because of the staff’s attitude. Whenever we raised a concern or asked a question, they became rude and aggressive instead of being helpful. Our experience started badly at check-in. There was a mandatory £26 fee to be paid at the property. I realized I had forgotten my physical card and politely asked to pay using Apple Pay instead. The lady at reception reacted with obvious annoyance, making dismissive hand gestures and facial expressions, which was very unprofessional. Later, when we raised other concerns, we were simply told, “If you don’t like it, leave the hotel and find another one,” even though we had booked online and paid in full in advance. I travel frequently and have stayed in many hotels where the staff are always polite and helpful. Unfortunately, that was not the case here. The hotel itself has a nice vintage charm, and the room was comfortable. However, it lacked basic amenities such as an iron, refrigerator, toothpaste, and a comb. Overall, the poor customer service overshadowed the positive aspects of the stay, and I would not recommend this hotel.

“Tired hotel in great location”

Hotel is in great location. Our room had a great balcony we could sit in for cocktails. We expected an inner city rustic hotel which is what we got. The room had no coffee maker or fridge and basic toiletries. We asked for black tea and creamer but were told they didn’t have it. No cups to drink from. Just glasses! Ice was available in lobby in plastic bags. We could not get English channels on TV and reception said they couldn’t help! Reception lady seemed burnt out. The reception area was unwelcoming and bar and breakfast area were tired. No love anywhere. No extras. Just basics. Ok for a stay in beautiful city but wouldn’t recommend for the price we paid. Great restaurants close by however. Literally just outside door of hotel.

“Do NOT make a reservation DIRECT with hotel.”

When I received the confirmation for the reservation the dates were incorrect. I emailed days later for a reservation that was FIVE months away, and they would not make the correction. They did offer to make a new duplicate reservation to accept a new payment. This is my first experience where a change in service is considered a "cancellation". Is this how it's done in Spain or just this hotel?

“Faded Charm in Good Location”

First be aware the street is mainly a pedestrian one; although delivery vechcles did enter our Uber could not even find it, and let us out nearby. Lady at reception not very friendly; after flying all ninght told us to come back at 3:00 for check-in. Building was 100 years old and entrance had some nice features, but rooms were functional but merely functional. Ours faced the street but was mainly quirt at night which was nice. Not great value for a 3 star but not too bad considering the location.