Very Good
336 reviews
What guests liked
Could be better
Luxury Adult-Only Hotel with Exclusive Amenities
Prime Location Near Caribbean Sea and Attractions
Indulge in our Signature Cuisine Restaurant and unwind at our Mixology Bar by the temperature-adjusted pool.
Explore the wonders just minutes away - from the Archeological Sites to the Natural Cenotes.
Relax in style with a private garden, hammocks, and a plunge pool in every room.
Healing Center offers a therapeutic ice bath, jacuzzi, steam room, and massages for ultimate rejuvenation.
Your furry friends are welcome too - we are a Pet-Friendly hotel with top-notch service for all guests.
Book now and let our dedicated concierge team elevate your stay.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Some complaints about strong incense and mosquitoes; overall seems clean.
Staff were very kind and helpful; specific mention of excellent interactions with staff.
Mention that location is not very convenient with limited nearby amenities.
Rooms are described as stunning, comfortable, and private.
Nice amenities but mentioned some old bikes and expensive spa area access.
Some commenters found the food expensive compared to other resorts.
While food was mentioned as delicious, some found it expensive and less good than other resorts.
General sentiment is very positive; guests appreciated many aspects of their stay.
Raiza
partner · Oct 2025
I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood
Victoria
partner · Oct 2025
The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.
Josefina
family · Oct 2025
Friendly staff.
Dejaun
extended_group · Sep 2025
“I had an amazing time and was able to get some amazing pictures for my birthday. They put roses in my plunge pool and I”
The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.
They don't have a late-night menu. They bikes they had were very old. The rooms don't have TVs. You had to pay an additional fee for spa area access. The mini bar was expensive and the pretzels were stale. They have a 711 around the corner if you want a late-night snack. Also the food was kinda expensive and not as good as the other resorts I stayed at.